Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Teams helps team meet

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Our company is big firm, before the pandemic, our company was usual - work at the office. But, after the pandemic everything changed and good thing is that my company prefer the health of employees over and above everything else. We have been using Microsoft Teams since the beginning of COVID and till today all of employees are working from home. We haven’t switched to anything else even once because it is an all-in-one solution for us.

What is your favorite aspect of this product?

It can easily integrate with all other Microsoft products, which is a huge benefit for everyone. Many employees do not prefer to download a whole new app and with this one they can easily join through their web browser. As this is a collaboration platform, employees can easily collaborate in groups and in one-on-one chats, calls and video conference sessions. Teams are also divided into their separate groups as we used to do it in office. You can send files, schedule video calls and edit documents all under one roof.

What do you dislike most about this product?

Microsoft teams surely take up some space devices. Many employees complain that it takes up an immense space in their devices and they need to manage it very carefully. Apart from that there is nothing much that is a bit of a concern.

What recommendations would you give to someone considering this product?

The Microsoft Teams have provided us with that satisfaction. I highly recommend it to all business platforms.

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Aarti A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is a great messaging product in the Office 365 suite. It has a wide breadth of features that increase productivity across the organization. If your organization already has Microsoft 365, you do not need to pay extra for using Teams, which is very economical! Sharing and collaborating files is also super easy and smooth on Teams.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Caring

Justin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Eliminate email with easy collaboration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams works well when you already use the Microsoft suite. It combines very effective collaboration and document creation through messaging and team threaded discussions.

What is your favorite aspect of this product?

The quick messaging's integration with other microsoft products is probably my favorite piece. This has allowed large teams of people who may not always be willing to adopt new technology to essentially eliminate email and increased cloud-based collaboration. As a result our communication and efficiency have significantly improved.

What do you dislike most about this product?

The web-call features leave something to be desired in terms of reliability and stability when more than 2-3 participants are on the call. Additionally, the user interface takes a bit of learning, especially for those not as familiar with Microsoft products.

What recommendations would you give to someone considering this product?

Especially if your institution already employs the Microsoft suite in some way or another, you'll find Teams an excellent way to draw together all of those products and equip employees as individuals or teams for meaningful collaboration - especially where varied types of collaboration or communication might be required. Teams is flexible enough to fit various use cases, likely more so than competitors like Basecamp.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Less Efficient Service
  • Vendor Friendly Policies

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