Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Easy to use

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Varshaa R.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Complicated for a first time user

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

It has a plethora of functions available to run academic virtual class

What is your favorite aspect of this product?

Ease of access to find regular assignments

What do you dislike most about this product?

It is super slow and makes my laptop runs really slow especially if I were to work from the downloaded application.

What recommendations would you give to someone considering this product?

Make sure that your laptop has a good internal memory or otherwise MS teams is sure to cause lag in processing.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

swapnasis m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

MS Teams is a great globally collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams provide collaboration across global within or outside organisations. If any origination using MS Team just search through name or email Id and start chatting or start audio/video call immediately, trust me this feature differentiates MS Teams from another meeting platform. This platform has many more features as well which is quite unique such as the "Activity section" where you can find the complete activity of your organisation. MS Teams is deployed on almost all working platforms like Windows, Browsers, iOS, Android, Mac and Linux as well. Being a test Engineer I have used MS teams on all platforms during testing of any apps.

What is your favorite aspect of this product?

The audio/Video clarity of this platform is the best and favourite aspect for me. This platform has many more features such as the full potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and many more. We can easily record our meeting which can be accessible by every team member also we can easily download the list of attendees. In-built integration with OneNote, all Microsoft Suite, Zoom, Stream is really helpful. You can also integrate much more application which is available in their list by clicking "More Apps". This platform also saves all recent files shared over email within the organisation by "Files".

What do you dislike most about this product?

I love this platform but still, I would mention only a few minor issues which I faced that can be resolved in the upcoming release from Microsoft teams. Sometimes It's asking for a password to re-login while using, that annoying for me. I wish this platform provides the flexibility to delete messages. If you change meeting backing during an ongoing session that would not look interactive. I know above mention issues are minor issues but adding/fixing these issues will add greater value.

What recommendations would you give to someone considering this product?

I don't think in this world anyone don't know about or did not hear the name of Microsoft. The name is enough for us to trust blindly but still, I would say I did not find any meeting platform which has these many features within one tool. Microsoft teams are free to very affordable, so every organisation can afford to have it as a communication tool in their company. MS Teams have allowed us to do is to communicate quicker and have a one-stop application that allows for calls, screen shares, attachments and meetings that keeps everything centralised. So go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

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