Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Hemanth G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient, Rich, and Effective software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has taken team collaboration to a whole new level. The software is available on multiple platforms and is compatible with multiple operating systems as well. Also, the main differentiating factor is the overall cost of the product which is quite low when compared to other similar products

What is your favorite aspect of this product?

My favorite aspect with Microsoft teams is the fact that you are share files and documents during meeting calls itself. It is very easy to share screens and discuss with collaborators which makes my work even more fun.

What do you dislike most about this product?

The meeting host could have more controls and that is my only drawback with Microsoft Teams

What recommendations would you give to someone considering this product?

This is a great team collaborator and team bonding kind of software especially for teams working remotely. It takes out the virtual and brings in a sense of reality and that is the main reason I recommend Microsoft teams to users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jasmine R.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

With options to classify your discussions.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Provide input, support projects, and exchange ideas securely with Microsoft Teams while staying connected. Before joining a call, you can preview your videos. When you work from anywhere, it gives you the flexibility to adjust noise suppression and cancel background sounds. Instead of copying people into unnecessary emails, you can purposefully create groups to share messages and files with the right people. You can choose the video source you want to watch and pin it to your screen, as well as join your video meetings.

What is your favorite aspect of this product?

I like Microsoft Teams because it automatically collects a list of coworkers' names so we can connect. Both external contacts and company contacts can be added. We can hold meetings and record them for later use and consultation. By syncing with the calendar, you can keep track of all communications and discussions within your company. You can transfer any information through contacts and share our files. We may communicate with co-workers and team members using instant messaging and video chat services.

What do you dislike most about this product?

The Microsoft Teams mobile app remains subpar. For beginners, the interface is time consuming and not particularly intuitive. For Microsoft Teams to work well, there must be a strong internet connection.

What recommendations would you give to someone considering this product?

I suggest Microsoft Teams as it allows you to create a message and then send it to numerous channels. There are options for screen sharing, group whiteboarding, and individual or group calls with audio or video only. A call can be scheduled in advance and you can be alerted before it starts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pamela A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

magnificent and super modern product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is very modern, it has many interesting tools, it is very fast and very easy to understand and use.

What is your favorite aspect of this product?

All the tools you give me

What do you dislike most about this product?

nothing at the moment

What recommendations would you give to someone considering this product?

that you can buy it without thinking about it, since it can be used by people of any age because of how easy it is to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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