What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

Mobile App

84

File Sharing Collaboration

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Networked Enterprise

81

Workflow & Approvals

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Mohit J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable communication and great for collaboration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

1. One of the major reason is its deep integration with Microsoft 365 system, allow collaboration with tools like Outlook, Word in a single place. 2. It has a combination of chat, video meetings, file sharing into a single platform which reduce the need to multiple platform.

What is your favorite aspect of this product?

Integration with Microsoft 365 ecosystem is my favorite aspect which make sending mail, creating docs, file sharing easier.

What do you dislike most about this product?

Some times it can feel slow and also UI can feel overwhelming with too many features. Otherwise, there is nothing I dislike about it.

What recommendations would you give to someone considering this product?

If someone is already using Microsoft 365, Teams would be a great choice as it integrates with other tools. Although it will take some extra time to explore this tool but when we get handy with, it feel so powerful. It works best for teams looking for an all in one communication and collaboration platform.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Caring

Komal P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

good for keeping the team engaged

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

This is just a small example of how teams is much better for long haul projects than zoom, because the files and chat stay together. i don’t have to dig through my downloads folder trying to find a slide deck somebody shared two weeks ago. so it is way more of a library for our work rather than just a simple communication tool, so I really appreciate that.

What is your favorite aspect of this product?

i love the praise feature, where you can send a little badge to a colleague to say thanks. so cheesy but it really gives everyone a morale boost. the backgrounds are fun as well and even like the fact i can upload my own images of me lookin' like i'm in a fancy office. it is fast and i never notice any delay in my chats.

What do you dislike most about this product?

the user interface is somewhat gray and dull to look at all day. I wish they had more themes, or an option that would let me make it look slightly more modern and colorful.

What recommendations would you give to someone considering this product?

excellent recommendation for any office worker. it speeds up the day and it keeps all your important stuff on one easy place.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Saves Time

Karanveer S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Very advanced, provides best collaboration tools

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The best feature of teams is, it provides the best integration with Microsoft 365, we can easily use outlook, onedrive, sharepoint all at one place. Also if you are enterprise company please use teams as it is provide up to mark performance.

What is your favorite aspect of this product?

The connectivity with other tools like outlook, excel, word etc also you have to onedrive, sharepoint for your file or document storage. You can work on all of these tools without leaving teams in real time only.

What do you dislike most about this product?

Due to lot of integration with other tools it is really heavy software. Please work on the performance optimization.

What recommendations would you give to someone considering this product?

I highly recommend to use this product to others, as it is enterprise level dedicated software and very helpful customer support

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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