What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
Mobile App
File Sharing Collaboration
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Workflow & Approvals
Virtual Offices
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Mohit J.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Reliable communication and great for collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
1. One of the major reason is its deep integration with Microsoft 365 system, allow collaboration with tools like Outlook, Word in a single place. 2. It has a combination of chat, video meetings, file sharing into a single platform which reduce the need to multiple platform.
What is your favorite aspect of this product?
Integration with Microsoft 365 ecosystem is my favorite aspect which make sending mail, creating docs, file sharing easier.
What do you dislike most about this product?
Some times it can feel slow and also UI can feel overwhelming with too many features. Otherwise, there is nothing I dislike about it.
What recommendations would you give to someone considering this product?
If someone is already using Microsoft 365, Teams would be a great choice as it integrates with other tools. Although it will take some extra time to explore this tool but when we get handy with, it feel so powerful. It works best for teams looking for an all in one communication and collaboration platform.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Komal P.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2026
good for keeping the team engaged
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
This is just a small example of how teams is much better for long haul projects than zoom, because the files and chat stay together. i don’t have to dig through my downloads folder trying to find a slide deck somebody shared two weeks ago. so it is way more of a library for our work rather than just a simple communication tool, so I really appreciate that.
What is your favorite aspect of this product?
i love the praise feature, where you can send a little badge to a colleague to say thanks. so cheesy but it really gives everyone a morale boost. the backgrounds are fun as well and even like the fact i can upload my own images of me lookin' like i'm in a fancy office. it is fast and i never notice any delay in my chats.
What do you dislike most about this product?
the user interface is somewhat gray and dull to look at all day. I wish they had more themes, or an option that would let me make it look slightly more modern and colorful.
What recommendations would you give to someone considering this product?
excellent recommendation for any office worker. it speeds up the day and it keeps all your important stuff on one easy place.
Pros
- Reliable
- Unique Features
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Karanveer S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Very advanced, provides best collaboration tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The best feature of teams is, it provides the best integration with Microsoft 365, we can easily use outlook, onedrive, sharepoint all at one place. Also if you are enterprise company please use teams as it is provide up to mark performance.
What is your favorite aspect of this product?
The connectivity with other tools like outlook, excel, word etc also you have to onedrive, sharepoint for your file or document storage. You can work on all of these tools without leaving teams in real time only.
What do you dislike most about this product?
Due to lot of integration with other tools it is really heavy software. Please work on the performance optimization.
What recommendations would you give to someone considering this product?
I highly recommend to use this product to others, as it is enterprise level dedicated software and very helpful customer support
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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