What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Networked Enterprise

81

Workflow & Approvals

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Desiree S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

easy to communicate and set up meetings

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

its easy to communicate and set up a group chat with other tea memmbers

What is your favorite aspect of this product?

its different than using other apps

What do you dislike most about this product?

its confusing to navigate sometimes

What recommendations would you give to someone considering this product?

yes its free and everyone can use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sushant C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

The perfect virtual office for remote workers.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Since my company went remote, teams is my virtual office. is better than just a chat app in that I can get a sense of presence. i can see who is in a meeting who is busy and who is available for a quick chat it is the best as it bridges the gap of being physically separated the chat function is fast and informal which encourages the kind of quick communication that used to happen over the cubicle wall.

What is your favorite aspect of this product?

I am a big fan of the pop out chat feature. away from that, i can have individual chat conversations in separate smaller windows while keeping my main teams window on my calendar or a particular channel. i am a big fan of the save this message feature too. this is a feature i use daily to bookmark important instructions or important links in messages that i know i will want to refer back to. i am a big fan of the quiet hours feature in the mobile app too which is important as it makes sure that i don't get work pings during dinner or during weekends.

What do you dislike most about this product?

the desktop app is a bit of a heavy install. it takes long time to update every time i open it and chances are it will just refuse to work until i clear the cache, or my computer reboots. Not the most lightweight piece of software.

What recommendations would you give to someone considering this product?

I recommend this to any remote team that wants to stay connected but not feel like they are always knee deep in meetings. gives good balance of synchronous & asynchronous communication. good tool for my daily routine.

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Fair

Mohit J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable communication and great for collaboration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

1. One of the major reason is its deep integration with Microsoft 365 system, allow collaboration with tools like Outlook, Word in a single place. 2. It has a combination of chat, video meetings, file sharing into a single platform which reduce the need to multiple platform.

What is your favorite aspect of this product?

Integration with Microsoft 365 ecosystem is my favorite aspect which make sending mail, creating docs, file sharing easier.

What do you dislike most about this product?

Some times it can feel slow and also UI can feel overwhelming with too many features. Otherwise, there is nothing I dislike about it.

What recommendations would you give to someone considering this product?

If someone is already using Microsoft 365, Teams would be a great choice as it integrates with other tools. Although it will take some extra time to explore this tool but when we get handy with, it feel so powerful. It works best for teams looking for an all in one communication and collaboration platform.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Caring

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