What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Workflow & Approvals
Virtual Offices
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Desiree S.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2023
easy to communicate and set up meetings
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
its easy to communicate and set up a group chat with other tea memmbers
What is your favorite aspect of this product?
its different than using other apps
What do you dislike most about this product?
its confusing to navigate sometimes
What recommendations would you give to someone considering this product?
yes its free and everyone can use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sushant C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The perfect virtual office for remote workers.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Since my company went remote, teams is my virtual office. is better than just a chat app in that I can get a sense of presence. i can see who is in a meeting who is busy and who is available for a quick chat it is the best as it bridges the gap of being physically separated the chat function is fast and informal which encourages the kind of quick communication that used to happen over the cubicle wall.
What is your favorite aspect of this product?
I am a big fan of the pop out chat feature. away from that, i can have individual chat conversations in separate smaller windows while keeping my main teams window on my calendar or a particular channel. i am a big fan of the save this message feature too. this is a feature i use daily to bookmark important instructions or important links in messages that i know i will want to refer back to. i am a big fan of the quiet hours feature in the mobile app too which is important as it makes sure that i don't get work pings during dinner or during weekends.
What do you dislike most about this product?
the desktop app is a bit of a heavy install. it takes long time to update every time i open it and chances are it will just refuse to work until i clear the cache, or my computer reboots. Not the most lightweight piece of software.
What recommendations would you give to someone considering this product?
I recommend this to any remote team that wants to stay connected but not feel like they are always knee deep in meetings. gives good balance of synchronous & asynchronous communication. good tool for my daily routine.
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Fair
Please tell us why you think this review should be flagged.
Mohit J.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Reliable communication and great for collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
1. One of the major reason is its deep integration with Microsoft 365 system, allow collaboration with tools like Outlook, Word in a single place. 2. It has a combination of chat, video meetings, file sharing into a single platform which reduce the need to multiple platform.
What is your favorite aspect of this product?
Integration with Microsoft 365 ecosystem is my favorite aspect which make sending mail, creating docs, file sharing easier.
What do you dislike most about this product?
Some times it can feel slow and also UI can feel overwhelming with too many features. Otherwise, there is nothing I dislike about it.
What recommendations would you give to someone considering this product?
If someone is already using Microsoft 365, Teams would be a great choice as it integrates with other tools. Although it will take some extra time to explore this tool but when we get handy with, it feel so powerful. It works best for teams looking for an all in one communication and collaboration platform.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
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