What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Enterprise Search

82

Employee Engagement

82

Task Management

81

Employee Directory

81

Content Management

81

Workflow & Approvals

81

Networked Enterprise

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

yashwanthi m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

"Powerful Collaboration Platform with Room for Imp

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its seamless integration with the Microsoft 365 ecosystem, combining chat, video meetings, file sharing, collaboration, and productivity tools in a single platform. Its strong security, enterprise-grade administration, real-time co-authoring in Office apps, and extensive integration with third-party applications make it especially well-suited for organizations of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its all-in-one collaboration experience. It combines chat, video meetings, file sharing, and integration with Microsoft 365 apps in a single platform, making it easy to communicate and work together without switching between multiple tools.

What do you dislike most about this product?

Microsoft Teams can feel slow and resource-intensive, especially during meetings or when multiple features are in use. Its interface can be overwhelming, making it difficult to find chats, files, and settings quickly. Notifications and conversation organization can also become cluttered, causing important messages to be missed.

What recommendations would you give to someone considering this product?

Take time to learn the key features and customize your notification settings to reduce distractions. Use channels and folders consistently to keep conversations and files organized. If you already use Microsoft 365, Teams offers the most value through its seamless integration with other Microsoft apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Karin J.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Highly useful collaboration tool and platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ease of use and file collaboration features make it easy to sync with Sharepoint and other Microsoft applications

What is your favorite aspect of this product?

Ability to send a Sharepoint link and have it saved in the shared files for ease of access between chats and to be able to use the search bar to find files within Sharepoint

What do you dislike most about this product?

Search functionality - hard to find older messages or specific conversations especially when trying to enter in multiple words brings up every message that has ever mentioned that word

What recommendations would you give to someone considering this product?

Would recommend if you already use the existing Microsoft 365 suite since the added benefits are unlocked if you can integrate it across other applications and unlock file sharing abilities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Evan S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

More user-friendly, better integrations

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates with our other softwares (Outlook, ServiceNow, Sharepoint, Copilot) better than Slack. I much prefer using Teams, as the data is integrated.

What is your favorite aspect of this product?

I like that my calendar is synced between Outlook and Teams. It makes for a more integrated work day.

What do you dislike most about this product?

I wish the Teams vs. Chats were more integrated. I use chats 99% of the time. For the Teams (groups) in the product, I frequently miss communications because they live elsewhere .

What recommendations would you give to someone considering this product?

Don't straddle the line by using 2 or more instant messaging apps. Get your department to fully adopt Teams as the messaging app. You won't regret it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons