What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Enterprise Search

82

Employee Engagement

82

Task Management

81

Employee Directory

81

Content Management

81

Workflow & Approvals

81

Networked Enterprise

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Ully N.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Microsoft Teams is the best Product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft 365 Teams is part of the Microsoft 365 suite and integrates with other Microsoft applications like Word, Excel, and OneNote. Security features Teams has advanced security features, including end-to-end encryption, two-factor authentication, and Advanced Threat Protection (ATP). Collaboration features Teams Rooms offers features that allow users to share content, make notes, and collaborate in real time. File storage Files created in Teams are stored in OneDrive, which can be shared in conversations or channels. Audio and video calls Allows users to make audio and video calls internally or externaly

What is your favorite aspect of this product?

The service integrates with Outlook, Word, SharePoint, and other Microsoft apps.

What do you dislike most about this product?

Conflicts Conflicts will undoubtedly arise in a team if different personalities and poor communication are present. All parties will now be impacted by having individuals who are no longer enthusiastic about working as a group, making it difficult for them to concentrate on their current job.

What recommendations would you give to someone considering this product?

Teams is designed to simplify group work with easy-to-use channels for group chats. MS Teams has a fairly robust set up. It offers encryption for all data in transit or at rest

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Desiree S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

easy to communicate and set up meetings

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

its easy to communicate and set up a group chat with other tea memmbers

What is your favorite aspect of this product?

its different than using other apps

What do you dislike most about this product?

its confusing to navigate sometimes

What recommendations would you give to someone considering this product?

yes its free and everyone can use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishabh K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

The Best for the Best

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its seamless integration with Microsoft 365 , combining chat, video meetings, file sharing , and collaboration in one platform. it works especially well for organizations already using Outlook, Sharepoint, and other Microsoft tools.

What is your favorite aspect of this product?

, My favorite aspect of Microsoft Team is how easily it brings messaging, meetings, file sharing, and collaboration together in one place, especially with its seamless microsoft 365 integration.

What do you dislike most about this product?

The interface can feel cluttered at times, and managing multiple chats, channels, and notifications can become overwhelming , especially in larger organization.

What recommendations would you give to someone considering this product?

i'd recommend microsoft team to organizations already using microsoft 365, take time to organize channels, permissions, and notification properly from the start to keep the platform simple and manageable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

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