What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Rina M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to use especially when scheduling a meeting

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to share files and can save file and modify it real time

What is your favorite aspect of this product?

Calendar. We can easily see our colleagues schedule by viewing the calendar

What do you dislike most about this product?

Currently it is having an issue with the user status. Others can see that the user is away or offline even if not.

What recommendations would you give to someone considering this product?

I would recommend them to use this when scheduling a meeting. We can easily schedule a meeting with someone using the same product because we have a view of their availability using the calendar

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adam F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Great communication tool to use with Sharepoint

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its integration into Sharepoint sites makes it a great companion for departments or teams looking for chat capabilities on top of their existing sites. It also works very well for external collaboration with people not part of the company.

What is your favorite aspect of this product?

The organization of channels and simplicity of looking for files shared within Teams makes it very simple to keep track of information. It makes it very easy to maintain contact with team members when people are working remotely.

What do you dislike most about this product?

We have run into some complications inviting external people to Teams, but this is actually related to Mail Users and how we have them set up currently. It would just be nice if Teams could cope with this better rather than having to rework how those accounts are set up. The fix is not too complicated though, and this is not a direct issue with Teams.

What recommendations would you give to someone considering this product?

There are other chat and collaboration platforms out there. But for anyone using Office 365 already, and especially Sharepoint, give Teams a try to see how it works for your use case. We don't use it for our phone system, so I can't speak to those capabilities. But for chat and file collaboration, Teams does these tasks very well and we have no complaints. It has solved external collaboration barriers for other departments and teams as well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

overall it is a Fantastic product one must use it.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Here's the main difference: Zoom is purely a video conferencing tool whereas MS Teams is an all-in-one tool that combines video conferencing with team chat and other productivity features.

What is your favorite aspect of this product?

MS Teams offers longer group meetings of about 1 hour even in their free plan.

What do you dislike most about this product?

There are just two points about MS Teams that I dislike.. 1) Unnecessary storage consumption 2) Increased security risk.

What recommendations would you give to someone considering this product?

Microsoft Teams app is all about better communication and business benefits. For businesses, this cloud-based platform with integrated Microsoft products is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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