What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Jonathan Alexander C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

A robust and unique business collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The main difference of this product with controls is its integration with other third-party tools that make it unique as if it were part of it, also that it is a tool that allows employees of a company to create pro-project channels and share project documents. single project for members of that project and create tasks to track it

What is your favorite aspect of this product?

What I like the most about this product is its orientation only to collaboration and teamwork, one part that caught my attention was the part of being able to be in a meeting and be able to share the desktop and grant permission to users within the meeting and both being able to manipulate the desktop at the same time, it is something unique

What do you dislike most about this product?

So far I have no complaints about the product, on the contrary, it is well documented for all the features it has.

What recommendations would you give to someone considering this product?

That this would be one of the best decisions they would make since this is a very complete tool for collaboration within the company and even more so if that company has many groups of projects, which will keep it organized and with constant monitoring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Niru K.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Integrates seamlessly with the standard MS suite

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ease of use and easy integration with MS Suite.

What is your favorite aspect of this product?

Access control - it is easy to set controls for all staff

What do you dislike most about this product?

No problems with the product thus far

What recommendations would you give to someone considering this product?

It is a vital tool to increase productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Saves Time

Ritika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple & Wholesome

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The ability to create separate teams based on people's responsibilities or job descriptions is Microsoft Teams' finest feature. Team management issues were successfully overcome by Microsoft Teams, leading to the incredible creation of Microsoft Teams. Using Microsoft Teams, the team or groups may communicate with one another incredibly effectively whether they utilise the chat function, phone capabilities, or video calling. More precisely, the group video calling feature makes it easier for team members or other organisation members to communicate face-to-face.

What is your favorite aspect of this product?

The ease of connecting from a mobile device, and sharing large files from a system, online group calls and chats are truly fantastic

What do you dislike most about this product?

Slowness is the least beneficial aspect of Microsoft Teams. This tool slows down or hangs when we are in a video meeting or explaining something to our buyer. You need to make your system faster so that you can steal customers from your rivals.

What recommendations would you give to someone considering this product?

Anyone looking for a permanent solution for their meetings and schedule management can simply switch to teams and it will monitor everything, sends notifications before calls, keep backup of chats etc.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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