What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Networked Enterprise

81

Virtual Offices

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

78

Microsoft Teams Reviews

Juan C.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Included in Office, Use this!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I believe this is the best platform to use, it is the most handy for integrations within other applications, and able to use with your laptop, phone, tablet with ease. It's included in our Microsoft plans, so why not use it. its a no brainer. best collaboration and sharing for teams

What is your favorite aspect of this product?

integrations with our helpdesk, check in systems, and other platforms like asana

What do you dislike most about this product?

sometimes teams will have downtime, but what other company doesnt

What recommendations would you give to someone considering this product?

Make sure you have the right business plans, the E5 license will be your best bet for the breath of features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Achieve victory with Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams has been a terrific tool since the transition to virtual meetings since it allows the integration of many Microsoft applications already in use by the firm (To Do, Planner, Excel, Outlook, etc.). There is no need to send an email requesting a meeting to contact someone on your company's team, and it is simple to exchange files with everyone present in a meeting or conference call. require. The ability to reply to messages was added, which makes it easier to pick up where one left off in a conversation.

What is your favorite aspect of this product?

As compared to other communication tools, teams stands out for the unique features it provides. Having the possibility to link to other programs, without leaving it, is one of the finest features and has been used extensively in the industry and in academic settings. It's convenient since everyone in the conference can view the shared document without having to switch applications.

What do you dislike most about this product?

On Teams, you cannot do things like delete or resend a message that has already been delivered, pass a message to a different chat, or reach out to someone who isn't part of your company without first inviting them to a meeting by email. Meeting calls can be recorded, but regular calls cannot.

What recommendations would you give to someone considering this product?

Many businesses now need their employees to operate on a system based on Microsoft Office programs. Our work with Microsoft Teams has led to frequent invitations to join client meetings and collaboration efforts. There are several possibilities for linking and integrating with other systems, however (to be completely transparent) we don't make heavy use of them at the time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marijke D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very intuitive platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I really appreciate the overview you get, the integration of different features and the ease of use.

What is your favorite aspect of this product?

The intuitivity

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

I they want their employees to be able to communicate and work efficiently with their colleagues, then Teams is a real asset.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

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