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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1763 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Stephanie B.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Features disappoint.

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

I LOVE Microsoft, as you may know from previous reviews. However, Microsoft Teams is trying to do too much. I hate how it has infiltrated my calendar, is always confusing guests even when we turn off teams features. No one can use files simultaneously, you won't receive teams messages unless you have the app up. There have just been so many problems, so we Zoom all the way.

What is your favorite aspect of this product?

The idea of using a virtual office is appealing, but the actual work of the software is not great.

What do you dislike most about this product?

Microsoft Teams is trying to do too much. I hate how it has infiltrated my calendar, is always confusing guests even when we turn off teams features. No one can use files simultaneously, you won't receive teams messages unless you have the app up. There have just been so many problems, so we Zoom all the way.

What recommendations would you give to someone considering this product?

I think these items need to be split up a little better. Just as email and calendar can be found together, but separate - I wish there were an online teams we could use, or something that didn't bog down the computers so much when utilizing teams.

Pros

Security Protects

Cons

Commodity Features
Less Productive
Less Reliable

Faith M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is designed to facilitate collaboration among teams and groups within an organization. It provides a shared workspace where team members can communicate, share files, collaborate on documents in real-time, and integrate with other Microsoft 365 apps seamlessly.

What is your favorite aspect of this product?

Teams offers various communication channels, including text-based chat, audio calls, video conferencing, and webinars. It allows users to switch between these modes effortlessly, enabling effective and dynamic communication.

What do you dislike most about this product?

Teams consumes high bandwidth

What recommendations would you give to someone considering this product?

I recommend using microsoft teams

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lokesh K.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Efficient communication and teamwork.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from other similar products because it works really well with other Microsoft programs like Word, Excel, and PowerPoint. This means you can easily collaborate on documents, share files, and have video meetings all in one place

What is your favorite aspect of this product?

Teams Chat and calender are my favorite feature.

What do you dislike most about this product?

Nothing to dislike as of now

What recommendations would you give to someone considering this product?

Best in the industry for team connect, Work from Home, conferences, and meeting

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Stephanie B.

Features disappoint.

Likeliness to Recommend

Pros

Cons

Faith M.

Fantastic product

Likeliness to Recommend

Pros

Lokesh K.

Efficient communication and teamwork.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support