What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Kruthika T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Seamless collaboration made easy.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is purpose-built to meet the demands of big companies and organizations. It stands out from other collaboration tools by providing top-notch security and compliance features. These include data encryption, multi-factor authentication, and adherence to industry standards like HIPAA and GDPR. This high level of enterprise-grade security makes it an ideal option for businesses that prioritize safeguarding their sensitive data and complying with strict regulations.

What is your favorite aspect of this product?

Microsoft Teams excels in integrating with automated jobs to post messages and notifications, a feature valued by users. By connecting with custom-built connectors or integrations, organizations can automate processes that trigger messages in Teams based on events. This ensures real-time updates on completed tasks, system statuses, or critical events, enhancing productivity and keeping everyone informed. By streamlining workflows and centralizing communication, Teams becomes an agile platform, allowing customized reminders, routine updates, and more, ultimately fostering a proactive and dynamic work culture. The seamless integration with auto

What do you dislike most about this product?

one highly regarded aspect of Microsoft Teams is the seamless call switching capability between mobile and laptop devices. This feature offers exceptional convenience, allowing users to effortlessly transition ongoing calls from their mobile app to their laptop and vice versa. When using Microsoft Teams on a mobile device and needing to switch to a larger screen for a more extended discussion or collaboration, users can seamlessly transfer the call to their laptop. The transition is smooth, without any interruptions, and the call's audio and video quality are consistently maintained.

What recommendations would you give to someone considering this product?

Considering Microsoft Teams for your collaboration needs? Here are some recommendations: First, assess your specific requirements, team size, and remote work needs to see if Teams fits well. Explore its seamless integration with Microsoft 365 and other apps you use. Test guest access if external collaboration is crucial. For large enterprises, review its security features. Check developer capabilities for custom solutions. Ensure compatibility with mobile and desktop devices. Utilize trial periods and seek feedback from current users. Don't forget training and support. Finally, evaluate costs and licensing to align with your budget and expect

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Less Performance Enhancing
  • Slower Product Innovation
  • Charges for Enhancements

Floyd L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Virtual workspace that encourages productivity.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It fixes my meeting issues, I have previously shared my work on screen when conversing with my pals via other calling applications; file sharing is also a useful tool that I routinely utilize. Microsoft Teams helps me by keeping my team informed, productive, and in contact. It enables me to effectively and efficiently work with peers, as well as send and receive papers and files to team members to boost productivity.

What is your favorite aspect of this product?

Microsoft Teams is a great solution that fosters team productivity and collaboration, allows papers to be readily shared, and allows for easy screen sharing. The layout is straightforward and allows for easy navigation, and it also works well on mobile devices. It's extremely customisable and strongly connected with other Microsoft Office products (with several integration options), and it comes standard with Microsoft 365 and Windows 11 corporate accounts.

What do you dislike most about this product?

What I don't like about it is the segmented layout, which gives it an appearance of formality and rule-following, which can discourage free communication. It can also be difficult to discover the talks you need. Teams onboarding is difficult to use and requires some guidance to get started. People who do not have an Outlook account must sign in as a guest, although this option is rather hidden and presents a number of challenges.

What recommendations would you give to someone considering this product?

We use it to arrange team meetings and share papers, as well as to communicate with team members and link with Google Calendar to coordinate meetings all in one spot. Calling the entire group requires only one click, making it ideal for a predetermined group connection. I really appreciate screen sharing, and the call quality is also excellent; it works well with the huge team size and the Microsoft office suite.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nikolas D.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Facilitates communication and collaboratotion

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's convenient that all Microsoft products are embedded in Teams and can be used directly from the app. The Teams groups are very convenient when running projects to have everything in one place.

What is your favorite aspect of this product?

The calendar feature in Teams, Very convenient to see your schedule

What do you dislike most about this product?

There is no chat in the Teams group, Only forum-like communication.

What recommendations would you give to someone considering this product?

It's a great alternative to Slack. If you are into using the Microsoft Office suite, then Teams is a great choice.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

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