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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1762 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Gabriela A.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Perfect for team integration!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I feel like Teams is much more foccused on user experience, allowing more intergration with the rest of the Microsoft Suite, and that makes it easier and more productive to work with

What is your favorite aspect of this product?

I enjoy the customization and ease to find my coworkers. Since the organization is very big, it's important to be able to talk to people that are far away as soon as i can.

What do you dislike most about this product?

In the beggining I found teams to be extremely heavy, which made it hard to work with in my old computer. However, I believe it to be faster now, even though when I initially log in, in the start of the day, it takes a bit more time to log in.

What recommendations would you give to someone considering this product?

I think you should try to use all the functionalities, from scheduling meetings to organize teams with lots of people. It allows for integration in a big enterprise, and can work even as a forum where people can change tips about work and even opinions. It really can help the crew get together and feel connected.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Shaharyar A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Top in class product for team collaboration.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Several intuitive and collaborative features under one roof.

What is your favorite aspect of this product?

Microsoft dependability and environment compatibility

What do you dislike most about this product?

Complex for new users

What recommendations would you give to someone considering this product?

Industry standard for team collaboration

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Andrew K.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product to use for meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams offer more features compare to its competitors

What is your favorite aspect of this product?

The fact that it can create a virtual office that can operate for more than 24 hour continues

What do you dislike most about this product?

The software has got so many features and thus it makes it to be complicated to operate. For you to operate it perfectly you need some training

What recommendations would you give to someone considering this product?

Yes. This is an excellent platform for an organization to use for conference and virtual meetings

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Gabriela A.

Perfect for team integration!

Likeliness to Recommend

Pros

Shaharyar A.

Top in class product for team collaboration.

Likeliness to Recommend

Pros

Andrew K.

Fantastic product to use for meetings

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support