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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1778 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Bilal A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Seamless collaboration tool for modern workplace

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Being part of Microsoft's workplace tools it is very easy to integrate with Microsoft 365 apps like Word, Excel, PowerPoint, and SharePoint, allowing users to collaborate on documents and projects directly within the platform. along with this MS Teams offers a wide range of apps, custom bots, and automation capabilities that enhance workflows and integrate seamlessly with other business tools.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its unified communication platform that combines chat, video meetings, and file sharing in one place. This centralization simplifies team collaboration, reduces the need to switch between multiple tools, and makes it easy to stay organized and connected in a fast-paced digital workplace.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is its performance issues, especially with large teams or during heavy usage. It can feel slow at times, particularly when switching between chats, loading files, or during video calls with many participants. This can impact productivity and user experience in high-demand environments.

What recommendations would you give to someone considering this product?

Ensure your system and network can handle Teams efficiently, especially for larger teams or video calls, as performance can be affected under heavy usage. Along with this organize your work by setting up channels for specific teams, projects, or departments to keep communication and files organized.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Arturo D.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

My Experience With Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With Microsoft Teams, messaging is easy and it as well makes digitization of workplaces easy.

What is your favorite aspect of this product?

I like the effect employee communication features. Handling digital Workplace needs is easy

What do you dislike most about this product?

No regrets as Microsoft Teams is great.

What recommendations would you give to someone considering this product?

I definitely recommend MS Teams. Has great features and is cost effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Thomas B S.

Role: Information Technology
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great collaboration tools. Great Team focused app!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The breadth of consolidated functions into a single application (File sharing, screen sharing, video calls, messaging, teams organization, etc...)

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Constant updates & the application closing/reopening throughout the day most days.

What recommendations would you give to someone considering this product?

Just do it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Bilal A.

Seamless collaboration tool for modern workplace

Likeliness to Recommend

Pros

Arturo D.

My Experience With Microsoft Teams

Likeliness to Recommend

Pros

Thomas B S.

Great collaboration tools. Great Team focused app!

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization