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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1824 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

Calendars

Mobile App

File Sharing Collaboration

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Fyne S.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Effective and efficient

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has an integration that allows seamless access to Outlook, OneDrive, SharePoint and other unique features.

What is your favorite aspect of this product?

Scheduling meetings through Outlook,

What do you dislike most about this product?

It's quit complex navigating through the features in the settings option.

What recommendations would you give to someone considering this product?

The product is great for workplace and has lots of amazing features that you can use to make work seamless.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

TEMITOPE A.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use but can be better and more consistent

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamlessly connects with Outlook, SharePoint, OneDrive, and Office apps plus Unified Communication & Collaboration

What is your favorite aspect of this product?

Easy integration with Outlook, SharePoint, OneDrive, and Office apps.

What do you dislike most about this product?

Microsoft teams can be resource-heavy, leading to lag, especially in large meetings and has limited PBX Features – Lacks advanced VoIP/PBX capabilities compared to traditional phone

What recommendations would you give to someone considering this product?

I will say go for it, it is easy to use and deploy but do the following : Set Clear Rules: Decide who can create Teams, manage permissions, and keep things organized. Check Performance: ensure your network and devices can handle Teams without lag. Review Calling Features: If you need advanced phone system features, look into add-ons or integrations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ilori B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use and direct

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Focus on Hybrid Work: Teams is designed with hybrid work in mind, offering features like virtual breakout rooms, Together mode (to make virtual meetings more engaging), and flexible meeting tools that help support both in-office and remote worker

What is your favorite aspect of this product?

One of my favorite aspects of Microsoft Teams is its seamless integration with the broader Microsoft 365 ecosystem

What do you dislike most about this product?

One aspect that can be a bit frustrating with Microsoft Teams is its sometimes overwhelming interface, especially for new user

What recommendations would you give to someone considering this product?

Teams is great for collaboration, but it's most effective in a work environment where communication, file sharing, and project management are keY

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Fyne S.

Effective and efficient

Likeliness to Recommend

Pros

TEMITOPE A.

Easy to use but can be better and more consistent

Likeliness to Recommend

Pros

Ilori B.

Easy to use and direct

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

Mobile App

File Sharing Collaboration

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support