What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Madeleine A.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The fact that the user can switch between conversations and collaborative work without needing to jump between different tools. It just keeps things organized and makes teamwork feel more connected and seamless.

What is your favorite aspect of this product?

The favorite part is just how smooth and reliable it is — plus, it gives me all the tools I need in one place. I can chat, share my screen, use the whiteboard, and schedule meetings without feeling overwhelmed. It just makes my workflow easier and more personal.

What do you dislike most about this product?

Sometimes the updates come with changes I wasn’t expecting especially when the new version was launched, and it takes a bit to get used to. Also, some of the more advanced features are locked behind higher-tier plans, which can be a bit limiting.

What recommendations would you give to someone considering this product?

If you’re thinking of using Zoom, I’d say go for it — it’s super easy to get the hang of, really reliable, and packed with features that make meetings smoother and more interactive. Just take some time to explore the tools like breakout rooms, whiteboard, chat; they’ll definitely come in handy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Natacha C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

It's more than just messaging!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has sought to centralize our internal operations, standing out for its invaluable contribution in preventing communication fragmentation across multiple platforms, achieving management in a single location. All our work teams now collaborate in a single place, regardless of their department, through meetings, documents, chats, tasks, and project tracking. It has allowed us to reduce many unnecessary emails and has helped us systematically streamline decision-making. It has allowed us to strengthen organizational culture in hybrid environments, where the team works in unison.

What is your favorite aspect of this product?

It has become an essential tool for our team for daily collaboration. One of the most notable aspects I value most is its invaluable seamless integration into the Microsoft 365 ecosystem, which allows us to open files in different formats, Word, Excel, or PowerPoint, without having to leave the platform, allowing us to manage documents. This is undoubtedly a major advantage. Video calls are highly stable, with excellent audio quality, useful features like automatic recording, real time subtitles, and the ability to divide rooms according to the meetings we need to hold. The search function is excellent and allows us to track messages.

What do you dislike most about this product?

Although it's a robust platform, it can present some inconveniences along the way, especially on mid-range computers if your device hasn't yet been updated. Memory consumption and login delays can sometimes hinder productivity, as they significantly interfere with the platform's fluidity. The mobile experience represents a drawback, although it has seen improvements, as it still doesn't match the same fluidity as the desktop version. We are sometimes faced with an interface that is somewhat saturated with functions that are not easily visible or are poorly located, which hinders the learning process of the platform.

What recommendations would you give to someone considering this product?

It's much more than a communication system, a chat, or a video calling platform. It has countless features and integrations, such as a planner for task management, a template for generating internal surveys, and Power BI for creating interactive reports, to name a few. Training your team is key to achieving good practices through channel organization, the correct use of mentions, topic segmentation, and other features. I recommend paying attention to the usefulness of setting up automated workflows and dedicating enough time to creating a solid structure within a robust and complicated interface to scale your team's growth.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Ayoola A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Effective Collaboration across teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What differnciates Microsoft Teams is that, it combines chat, video calls, file sharing, and task management all in one place. It works smoothly with other Microsoft 365 apps like Outlook, Word, Excel, and SharePoint, making it easy to collaborate in real time. Its deep integration, strong security, and flexibility make it a powerful tool for both small teams and large organizations.

What is your favorite aspect of this product?

It is acessible on mobile phones and has the same features as using the desktop version.

What do you dislike most about this product?

It could overwhelming and cluttered for new users. Some features, like task tracking or file management, can be hard to find or confusing without training. Also, it relies heavily on Microsoft 365, which can limit flexibility for teams that use other tools.

What recommendations would you give to someone considering this product?

Inwould recommend that you start with chat, meetings, and file sharing, then explore how it connects with other Microsoft 365 tools. Also, organize your teams and channels clearly to avoid confusion as your group grows

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Helps Innovate

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