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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1940 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

1 Top Rated Capabilities

10 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Fair

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Enterprise Search

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Networked Enterprise

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Shaharyar A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Top in class product for team collaboration.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Several intuitive and collaborative features under one roof.

What is your favorite aspect of this product?

Microsoft dependability and environment compatibility

What do you dislike most about this product?

Complex for new users

What recommendations would you give to someone considering this product?

Industry standard for team collaboration

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Vanshika S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great platform for remote work!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Probably its user-friendly navigation. As a non-tech savvy person, the self-paced training and easy design allowed me to get a hang of Teams quite quickly, unlike other messaging or video platforms.

What is your favorite aspect of this product?

I think it's so well integrated with the rest of the Microsoft environment! I work remotely, so working with my team on collaborative docs is very important, so we sync teams to SharePoint and access the same. Its also really convenient to just switch from a text/messaging to a quick call- so quite wholesome really!

What do you dislike most about this product?

The mobile app is honestly so bad, it doesn't notify me of new messages, and I always miss them unless I check my laptop or manually open the app. This is quite annoying, especially when my notifications are enabled on my phone- so it definitely lowers reliability on the app.

What recommendations would you give to someone considering this product?

I think to really know the needs of your teams, before moving to this platform. It's great for teams that need the integration with multiple platforms such as SharePoint, Outlook, etc but if one just needs video conferences- then stick with a simpler application like Zoom maybe.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Andrew K.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product to use for meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams offer more features compare to its competitors

What is your favorite aspect of this product?

The fact that it can create a virtual office that can operate for more than 24 hour continues

What do you dislike most about this product?

The software has got so many features and thus it makes it to be complicated to operate. For you to operate it perfectly you need some training

What recommendations would you give to someone considering this product?

Yes. This is an excellent platform for an organization to use for conference and virtual meetings

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Enterprise Search Quickly find relevant information, documents, conversations, across the digital workplace and connected business systems through a centralized search experience

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Shaharyar A.

Top in class product for team collaboration.

Likeliness to Recommend

Pros

Vanshika S.

Great platform for remote work!

Likeliness to Recommend

Pros

Andrew K.

Fantastic product to use for meetings

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Enterprise Search

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Networked Enterprise

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support