What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Fridah G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Centralized communication hub. unmatched support.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have been using Teams for the past 5 years and it has never disappointed at all. It enables me and my team members to chat, make video/audio calls, share files and collaborate on documents in real-time. The integration is straightforward and seamless with other Microsoft tools or other third-party tools.

What is your favorite aspect of this product?

I like after seamlessly integrating Teams with OneDrive we store our recordings from the meetings and also share files securely. Also another advantage of using Teams is the proactive and responsive customer support always providing assistance 24/7.

What do you dislike most about this product?

Too much notifications if they become unmanageable they're overwhelming.

What recommendations would you give to someone considering this product?

It's an all-in-one centralized hub for meetings, calling and video conferencing and sharing files and collaborating on documents in real-time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel V.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Great Collaboration tool in the MS environment

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's integrated into Microsoft ecosystem (Outlook, Excel, etc...). Because of that - it perfectly works with those systems and makes it very easy to collaborate with others on projects.

What is your favorite aspect of this product?

Love the ability to quickly message or video chat anyone in my company. It helps solve problems quickly and efficiently.

What do you dislike most about this product?

Stability can be spotty sometimes. I have to restart Teams if I feel something is off. And it is a resource hog on my computer, so depending on what I'm working on, I might turn it off.

What recommendations would you give to someone considering this product?

It's a great collaboration tool - especially if already are in the MS ecosystem.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Riteekraj M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

A Powerful, All-in-One Collaboration hub.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Deep Integration with Microsoft 365 Ecosystem - Teams isn’t just a standalone app—it’s tightly integrated with Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook.Users can co-author documents in real time without leaving the Teams interface. All-in-One Collaboration Hub - Unlike Zoom (primarily meetings) or Slack (primarily chat), Teams combines chat, video conferencing, file sharing, project management tools, and app integrations in one platform.

What is your favorite aspect of this product?

I really like how seamlessly Microsoft Teams integrates with the Microsoft 365 ecosystem, allowing smooth collaboration on documents, scheduling meetings directly from Outlook, and managing projects without switching between multiple apps.

What do you dislike most about this product?

The application can sometimes feel heavy on system resources, especially during video calls with large groups, and navigation across multiple teams and channels can get overwhelming without proper organization.

What recommendations would you give to someone considering this product?

If your organization already uses Microsoft 365, Teams is an excellent choice because of its deep integration. To get the most value, invest some time in training your team on how to structure channels, use integrations effectively, and set up governance policies for smooth adoption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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