What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Saqib A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Enable High Performance Organization with Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

1. Teams offers Copilot and brings the power of AI in the flow of work to boost productivity. 2. Transforms meeting rooms into video-enabled collaboration spaces, where you can join meetings, share content, and make calls from a touch screen console device. 3. The new Microsoft Teams app is faster, simpler, smarter, and more flexible 4. Transform the employee experience with purpose-built tools that improves efficiency, engagement and security across the entire organization. 5. Live translation captions

What is your favorite aspect of this product?

Intelligent Recap is my favorite since it leverages AI to automatically generate meeting summaries, action items/tasks, and meeting chapters/topics. Speaker timeline markers and personal timeline markers make it easy to navigate the meeting recording efficiently by enabling you to jump to a specific point in the recording.

What do you dislike most about this product?

Copilot is licensed separately which significantly increases the cost. It should be included in the Teams Premium add on.

What recommendations would you give to someone considering this product?

Review your collaboration and communication use cases holistically and map them to Teams capabilities to get the most out of your investment. Do not overlook the fact that AI will become a critical part of work in future. Make sure you think about AI use cases that will improve employee experiences and productivity and analyze Teams capabilities in the context of AI.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Less Efficient Service

John M.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Must-have team collaboration software for business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Robust integration with Microsoft Office products, especially Microsoft Outlook. There are other products with great plug-ins for Outlook, but Teams so cleanly and easily integrates with Outlook since they're made by the same company. And Teams is supported by one of the top software companies in the world, which makes its support top of the line.

What is your favorite aspect of this product?

With Teams & Outlook being closely linked together, it's so easy to manage my calendar, meetings, video calls and voice calls. I honestly cannot imagine going back to a time when we didn't have Teams. It's got everything you need to collaborate with your team mates.

What do you dislike most about this product?

I think the Search functionality could really be improved. It works on a pretty basic level, but it's not the most effective and convenient implementation. I'm the type of person that goes back to find conversations often, and I need it to work efficiently. I can typically find what I'm looking for, I just wish Search was more polished.

What recommendations would you give to someone considering this product?

If your company is a Microsoft shop, or you rely heavily on Office products and team collaboration, then Teams truly is a very good product. It's especially great for any company that has employees who work from home at least part of the time. Teams is reliable and very useful.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jean-Daniel L.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Happy daily usage

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of access

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Not enough major issues to have a dislike

What recommendations would you give to someone considering this product?

Make sure Teams has what you're looking for

Pros

  • Efficient Service
  • Saves Time
  • Caring
  • Respectful

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