What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Virtual Offices
Networked Enterprise
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Saqib A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Enable High Performance Organization with Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
1. Teams offers Copilot and brings the power of AI in the flow of work to boost productivity. 2. Transforms meeting rooms into video-enabled collaboration spaces, where you can join meetings, share content, and make calls from a touch screen console device. 3. The new Microsoft Teams app is faster, simpler, smarter, and more flexible 4. Transform the employee experience with purpose-built tools that improves efficiency, engagement and security across the entire organization. 5. Live translation captions
What is your favorite aspect of this product?
Intelligent Recap is my favorite since it leverages AI to automatically generate meeting summaries, action items/tasks, and meeting chapters/topics. Speaker timeline markers and personal timeline markers make it easy to navigate the meeting recording efficiently by enabling you to jump to a specific point in the recording.
What do you dislike most about this product?
Copilot is licensed separately which significantly increases the cost. It should be included in the Teams Premium add on.
What recommendations would you give to someone considering this product?
Review your collaboration and communication use cases holistically and map them to Teams capabilities to get the most out of your investment. Do not overlook the fact that AI will become a critical part of work in future. Make sure you think about AI use cases that will improve employee experiences and productivity and analyze Teams capabilities in the context of AI.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
John M.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Must-have team collaboration software for business
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Robust integration with Microsoft Office products, especially Microsoft Outlook. There are other products with great plug-ins for Outlook, but Teams so cleanly and easily integrates with Outlook since they're made by the same company. And Teams is supported by one of the top software companies in the world, which makes its support top of the line.
What is your favorite aspect of this product?
With Teams & Outlook being closely linked together, it's so easy to manage my calendar, meetings, video calls and voice calls. I honestly cannot imagine going back to a time when we didn't have Teams. It's got everything you need to collaborate with your team mates.
What do you dislike most about this product?
I think the Search functionality could really be improved. It works on a pretty basic level, but it's not the most effective and convenient implementation. I'm the type of person that goes back to find conversations often, and I need it to work efficiently. I can typically find what I'm looking for, I just wish Search was more polished.
What recommendations would you give to someone considering this product?
If your company is a Microsoft shop, or you rely heavily on Office products and team collaboration, then Teams truly is a very good product. It's especially great for any company that has employees who work from home at least part of the time. Teams is reliable and very useful.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Jean-Daniel L.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
Happy daily usage
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ease of access
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
Not enough major issues to have a dislike
What recommendations would you give to someone considering this product?
Make sure Teams has what you're looking for
Pros
- Efficient Service
- Saves Time
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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