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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1950 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

1 Top Rated Capabilities

10 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Billy C.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Challenges of Limited AI Integration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365: Teams is deeply integrated with Microsoft's ecosystem, including Word, Excel, PowerPoint, SharePoint, and OneDrive, enabling smooth document collaboration and sharing within the platform.

What is your favorite aspect of this product?

Unified Communication: Unlike some competitors, Teams combines video conferencing, instant messaging, file sharing, and collaboration within one platform, reducing the need for multiple tools.

What do you dislike most about this product?

While powerful, Microsoft 365's deep integration and extensive feature set can make onboarding and everyday use overwhelming. Users may find it challenging to navigate between chats, channels, files, and apps, leading to a steeper learning curve and reduced productivity, especially if not fully trained. Additionally, the interface can become cluttered as more integrations and tools are added, making it less user-friendly compared to more streamlined collaboration tools.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration: If your organization already uses Microsoft 365, Teams can significantly enhance collaboration by integrating seamlessly with tools like Word, Excel, SharePoint, and OneDrive. Make sure you're ready to take advantage of this ecosystem. Plan for User Training: Due to its complexity, especially for new users, proper training is essential. A well-structured onboarding process will help employees fully utilize Teams' features and reduce the learning curve.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Commodity Features
Less Inspiring

Mark B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Mission critical service for business operations

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Comes bundled with Microsoft 365. We heavily rely on Microsoft's services for us and our customers.

What is your favorite aspect of this product?

Quick, easy & gets work done fast. It just works

What do you dislike most about this product?

UI is less intuitive than Slack. Might just be me but the Slack design for channels & direct messages is better

What recommendations would you give to someone considering this product?

If you have Microsoft 365, stop using Skype, Cisco, Zoom or anything really. Teams just works. It's all you need.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Inspires Innovation

Bruna P.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, a bit pricey and the app is to heavy

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It integrates other platforms too.

What is your favorite aspect of this product?

It is very easy to use.

What do you dislike most about this product?

The application is too heavy for my computer, and it slows everything down.

What recommendations would you give to someone considering this product?

Try it, you will like it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Billy C.

Challenges of Limited AI Integration

Likeliness to Recommend

Pros

Cons

Mark B.

Mission critical service for business operations

Likeliness to Recommend

Pros

Bruna P.

Easy to use, a bit pricey and the app is to heavy

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support