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What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
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Thomas J.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Unlike other products, we ourselves have the opportunity to mention that Microsoft is an incredible tool that has no comparison with other products because Teams offers possibilities that other programs do not and that entail a lot of costs. One of the superior features and which has been applied a lot in the field of guilds.
What is your favorite aspect of this product?
What fascinates me the most about this instrument is that it helps me communicate with people I can't meet in person and the communication with them is pretty good, it's like we're face to face face. This is generally a program I would recommend.
What do you dislike most about this product?
Like all products, there are continually several things that do not adapt very well to the needs of organizations, but in our case, this instrument has adapted very well to our own needs, which we are rather satisfied with.
What recommendations would you give to someone considering this product?
We ourselves have the opportunity to recommend this instrument due to the versatility and ease of implementation of the program, it is especially effective for working at home.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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Daniel K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
An intuitive communication platform
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The file collaboration and ability to track and hold history of chats and shared files. The ease at which to find old documents or look through previous chats for critical information is important to the business operations
What is your favorite aspect of this product?
The sharing of files as well as ability to join chats and meetings instantly
What do you dislike most about this product?
I have calls dropping a lot when taken from my phone. Many times is hops on and off when walking or leaving the building although I have a current phone with 4G. Also, search is sometimes disappointing. Its a little hidden as how to find certain documents or files, but I think par for the course given how much information is exchanged and tranferred within this platform.
What recommendations would you give to someone considering this product?
I would recommend that you utilize the full extent of the capabilities of this platform. While great for chat, the video conference, sharing and overall document collaboration is both great while it makes it another repository for business documentation, however the same to be aware is that it create a whole other repository of work comm and documents. So another place required to now look for information that may not be communicated anywhere else.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
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Farooq S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Easy to coordinate with peers especially with wfh
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Must tool especially in the times of pandemic to interact with the peers over video calls and conduct the stand-ups discussions and easy to create the teams group to consolidate all the quick information for the team members, allows the user to record the session and also allows the user to send the files instantly and download them
What is your favorite aspect of this product?
Sharing the screen with the team members and creation of the team groups to store the important and quick info with the team, allows the most important liked is the video calls with the different background so that the background view is not visible to the team members in case of the background activity
What do you dislike most about this product?
Recent times have observed the thermal temperature of the system goes up with the video call when different background video settings are applied and shut down automatically and the other worst option is the status of the user goes to idle mode quite frequently gets freezed at one status
What recommendations would you give to someone considering this product?
Should ensure the status of the user is not frozen and time to stat of the application should be bit fast
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Please tell us why you think this review should be flagged.
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