Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Elisha S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great features, but a little pricey

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft 365 Integration: Teams works seamlessly with Word, Excel, PowerPoint, and SharePoint, boosting productivity and collaboration.

What is your favorite aspect of this product?

It streamlines workflows and enhances productivity by keeping everything in one place.

What do you dislike most about this product?

Notification Management: More control over notifications to help users focus and reduce distractions.

What recommendations would you give to someone considering this product?

Use Integrations: Maximize the seamless integration with Microsoft 365 apps like Word, Excel, and SharePoint to streamline your workflows.

Pros

  • Effective Service
  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2024

I like the product, it is user friendly

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Great most widely used product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Altruistic

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