Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Darian R.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is differentiated by being tightly integrated into Windows and generally being more business friendly.

What is your favorite aspect of this product?

My favorite part of teams is the dependability.

What do you dislike most about this product?

I dislike how boring and corporate the app feels without ways to make it creative for creative tools and teams.

Pros

  • Unique Features
  • Security Protects
  • Performance Enhancing
  • Trustworthy

Cons

  • Inhibits Innovation

Manish D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Provides details of others availability to manage meeting timings

What do you dislike most about this product?

Fullscreen option while screen sharing is restricted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Madi M.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic software! Easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of application and plug in availability.

What is your favorite aspect of this product?

Chat and file share features!

What do you dislike most about this product?

No being able to combine channels.

What recommendations would you give to someone considering this product?

It’s a great product and easy to use!

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

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