What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMeltwater Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Meltwater.
79 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Fair
- Acts with Integrity
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Kasey Peek K.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2021
Easy to use, straightforward and highly effective
Likeliness to Recommend
What differentiates Meltwater from other similar products?
It is truly the best product for monitoring social media outlets and finding contacts! It takes the guessing out of the whole process.
What is your favorite aspect of this product?
The dashboard features makes this program a favorite. It allows for easy managing and information readily available to you.
What do you dislike most about this product?
The cost is somewhat high for the annual renewal.
What recommendations would you give to someone considering this product?
It will definitely help you streamline your media and improve your overall marketing process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anne D.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2020
Excellent reporting analytics tool
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Compared to other similar products, Meltwater is great for product or service marketing especially digital marketing activities that can improve the PR of the firm.
What is your favorite aspect of this product?
My favorite aspect of Meltwater is the reporting analytics that allows one to receive and send analytical reports at any time. This helps keep one on the know regarding ongoing activities.
What do you dislike most about this product?
There is nothing that I dislike about Meltwater.
What recommendations would you give to someone considering this product?
I would recommend any firm that engages with online marketing to try out Meltwater for improved results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
RUTH W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2020
Great Product
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Works on mobile as well as desktops. It comes as a complete social media marketing tool.
What is your favorite aspect of this product?
Allows you to do social media listening and engagement so you can gain perspective of your digital pool of clients and what they say about your product. Allows you to set up influencers that are key as contacts and this way you are able to see when they post though alerts and what they post and reply on their pages. It also allows you to make a contact list of these key influencers so that any time your brand has a new product or event or new news word can get out to them directly. It runs sentiment analysis on posts and is able to also create reports of the results of the analysis to see how people feel about your brand and products so that you can make better decisions concerning the same. The search function is very powerful as it allows you to set three keywords per search, this way one is able to filter posts that you are not interested in.
What do you dislike most about this product?
Honestly Meltwater has helped us greatly since we started using it in 2018 , the features keep on improving and so we dislike nothing about it.
What recommendations would you give to someone considering this product?
Meltwater is an amazing media intelligence and social monitoring software, it allows you do so much i the digital space so your brand can gain more influence. It offers capabilities such as sentiment analysis, tracking of conversations, management of contacts, filtering of keywords, client targeting, content management and even automatic publishing. The features are rich and very capable. I highly recommend Meltwater.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
