What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
LiveChat ChatBot Reviews
Boreru K.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2022
A Must Have Chatbot Tool
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The live chat features are out of this world. It is fast and effective
What is your favorite aspect of this product?
I like that using LiveChat ChatBot is straightforward Deploying it was easy It makes attending to our clients and guests easy
What do you dislike most about this product?
It has been a smooth experience and no complaints.
What recommendations would you give to someone considering this product?
If you are looking for a chatbot, LiveChat ChatBot is a great deal. It is cost effective and affordable too.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
User friendly, great customizations and features!!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mathias S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Our preferred conversational Bot.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Livechats Chatbot allows for complete customisation. The aforementioned allowed my department to be able to create our own conversation scenarios , which most aligned with how we interact with customers. On other chatbot platforms, customisation was greatly limited.
What is your favorite aspect of this product?
I like that we are able to customise routing priorities, thereby automating when a chat should go to any of our Chatbot agents and when it should go to an human agent. This has ensured that we are very responsive to customer queries and as productive as possible, in most situations.
What do you dislike most about this product?
I wish Chatbots generally can do more. In most cases, our Chatbot simply cannot handle semi complex or complex conversations. This isn't specific to just Livechat Chatbots, rather it is a general chat Bot limitation.
What recommendations would you give to someone considering this product?
A key way to reduce the chat workload on customer support agents is to deploy a Bot. Amongst the top conversational bots out there is Livechat Chatbot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing