LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

7.9 / 10
Category
LiveChat ChatBot
7.9 / 10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

88 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
9% Neutral
84% Positive

Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 81

Multi-channel

87

Scheduled Availability

85

Application Programming Interface

83

Voice or Text Input

81

Workflow Processing

81

Personalized Service

81

Leads Generation

80

Knowledgebase

80

Translation

80

Integration With CRM

79

Wayfinding

78

Vendor Capability Ratings

Average 81

Ease of IT Administration

86

Ease of Customization

84

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Implementation

79

Ease of Data Integration

78

Breadth of Features

77

Quality of Features

77

Vendor Support

74

Usability and Intuitiveness

68

Business Value Created

63

LiveChat ChatBot Reviews

Raidelyn P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent program I love it."

Likeliness to Recommend

7 / 10

What differentiates LiveChat ChatBot from other similar products?

This application is unique in comparison to others due to the fact that it is simple to use and setup, that its pricing is affordable, and that it has the greatest technical support staff.

What is your favorite aspect of this product?

I find that live chat is a wonderful medium for connecting with clients since both parties can hear one another without any interference.

What do you dislike most about this product?

For the life of me, I can't think of a single thing I dislike about this program.

What recommendations would you give to someone considering this product?

I would recommend the application to others since it is really simple to operate, and our customers enjoy talking with us through LiveChat the most. Our customers really enjoy using this program to schedule appointments.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Julia S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Very useful tool, I recommend it"

Likeliness to Recommend

7 / 10

What differentiates LiveChat ChatBot from other similar products?

This program differs from others in its cost is expensive.

What is your favorite aspect of this product?

It is convenient because it is possible to integrate it with the primary social media platforms that we make use of. Because of this connection, our clients and potential sales prospects are now able to engage with our customer support team directly from inside our social networks, eliminating the need to access either our website or our mobile applications.

What do you dislike most about this product?

The web version of LiveChat ChatBot is flawless, but the mobile version is a little restricted; the mobile version, in my opinion, needs to extend the capabilities, such as the resolution tags that are not permitted to be placed in each contact, but the web version has this capability. LiveChat ChatBot implementation cost may be prohibitive for certain organizations, and that's not the only thing holding some businesses back from adopting it.

What recommendations would you give to someone considering this product?

I think it's a great software because it has a lot of useful functions and works well with Facebook Messenger. It's quite simple to organize your files, add tags, and look for specific information. For all this I recommend this tool.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Brian D.

  • Role: Operations
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Super easy to use and worth the money

Likeliness to Recommend

8 / 10

What differentiates LiveChat ChatBot from other similar products?

Customizations are rampant

What is your favorite aspect of this product?

The ease at which ti use

What do you dislike most about this product?

Expensesive

What recommendations would you give to someone considering this product?

Yes, 100% I woulf

Pros

  • Saves Time
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

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