What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
LiveChat ChatBot Reviews
RAJ K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2022
Easy to use
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The feature to communicate across different platforms differentiates it from the other products.
What is your favorite aspect of this product?
It has a pretty easy user interface which helps users to easily navigate and start working on it chats. Minimal training is required.
What do you dislike most about this product?
The issues with the notifications can be resolved as sometimes they don't come up.
What recommendations would you give to someone considering this product?
Pricing is reasonable anyone considering it should also consider price range of other products in the market
Pros
- Trustworthy
- Caring
- Enables Productivity
- Unique Features
Cameron S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Extremely useful and secure
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Speed and the opportunity to create sales leads and opportunities internally via website/landing page
What is your favorite aspect of this product?
User friendly and fast
What do you dislike most about this product?
Lack of customization and direction to different department heads
What recommendations would you give to someone considering this product?
Place it on your landing page to promote communication and guidance
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Pawel S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use and quite competitive pricing
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use and features
What do you dislike most about this product?
Price of higher packages
What recommendations would you give to someone considering this product?
Try it out and asses on your own
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Saves Time