LiveChat

LiveChat ChatBot

8.1 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details

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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Average 81

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

LiveChat ChatBot Reviews

Brian D.

Role: Operations
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2022

Super easy to use and worth the money

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

Customizations are rampant

What is your favorite aspect of this product?

The ease at which ti use

What do you dislike most about this product?

Expensesive

What recommendations would you give to someone considering this product?

Yes, 100% I woulf

Pros

Saves Time
Reliable
Enables Productivity
Efficient Service

Cons

Inhibits Innovation
Commodity Features
Less Inspiring

Yanis W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Integral to customer communication.

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

Fantastic integration with non-Livechat software products like Facebook Messenger and Mailchimp. This has put chatbot into a variety of use-cases in my company.

What is your favorite aspect of this product?

Chatbot is able to deploy not just on our web and mobile platforms, but has integrated well on some of our social media handles where it is used to respond to simple customer queries.

What do you dislike most about this product?

Livechats Chatbot lacks adequate artificial intelligence structure, which would enable it to learn from past interactions with our customers. This is a flaw , which is maybe a result of Chatbot being a very simplified bot engine .

What recommendations would you give to someone considering this product?

Chatbot creates breathing room for our customer service reps. It saves us time as well and manages to address the concerns of section of our customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kristin M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

HIghly Efficient

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

Customer support.

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

GUI could use some updating.

What recommendations would you give to someone considering this product?

Consider how important ease of use based on GUI is to your team.

Pros

Respectful
Fair
Trustworthy
Efficient Service

Cons

Under Delivered

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

Need Assistance?

Awards & Recognition

LiveChat ChatBot Ratings

81 Likeliness to Recommend

1 Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LiveChat ChatBot Reviews

Brian D.

Super easy to use and worth the money

Likeliness to Recommend

Pros

Cons

Yanis W.

Integral to customer communication.

Likeliness to Recommend

Pros

Kristin M.

HIghly Efficient

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement