What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Sentiment Analysis
Social Asset Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
Kasey W.
- Role: Vendor Management
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2023
Ease of use and love the scheduling feature!
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Ease of use and ease of scheduling and previewing creative.
What is your favorite aspect of this product?
The scheduling feature.
What do you dislike most about this product?
Sometimes the creative files for social channels have to be re uploaded.
What recommendations would you give to someone considering this product?
Scheduling feature. Ease of use. Quick and effficient.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Client Friendly Policies
Stacey r.
- Role: Public Sector
- Industry: Agriculture
- Involvement: End User of Application
Submitted Oct 2023
THE BEST SOCIAL MEDIA MANAGER EVER"
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros is user friendly and easy to use,it has a number of features that enables us to manage our social media accounts in one platform, it is also fast in obtaining data and linking to social media accounts
What is your favorite aspect of this product?
The fact that khoros is made to be user friendly and interactive is my favorite aspect, navigations through the software are simple and easy to understand
What do you dislike most about this product?
I fully like this software and I don't have anything I could dislike about it
What recommendations would you give to someone considering this product?
Khoros is the best,it is simple to use and manage and it servers your interests right,GO FOR IT!
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Inspires Innovation
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Fantastic, little improvements needed though
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy