What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Sentiment Analysis
Social Asset Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
Y. Selim E.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2023
Best for SMM and SME
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Easy of use, drag and drop options
What is your favorite aspect of this product?
Imagine you are getting 30 GB of social media packages every month from global marketing team, if there were no Khoros having them downloaded and then transferred to agency people would be mess, not only it will take time but also due to company firewalls it would be too difficult.
What do you dislike most about this product?
The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77..
What recommendations would you give to someone considering this product?
I suppose they need to premium these kind of tools before.
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Social media app to bring more business & revenue
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Adaptable to new changes as per business requirements , and brings lot of traffic to the website with publishing and more engagement
What is your favorite aspect of this product?
The support team is very active and supportive , easy to implement in less time consumption , more work in less time
What do you dislike most about this product?
I really enjoy working on this , there is no feature to be disliked
What recommendations would you give to someone considering this product?
Always recommend to do social media marketing,bring more traffic to the channel , campaigning can be done which can produce success results
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Miguel G.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2023
Manage campaigns in networks with excellence
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Allows you to manage content on different platforms without being complicated, Khoros is an ideal tool when you need to create and distribute content so that messages are captured with greater results, having better visions of what is interesting to clients, since it analyzes campaigns and the response to them including analyzing the competition efficiently
What is your favorite aspect of this product?
What I like is that it has a content library that helps to better manage from the time to the platforms to be distributed, since everything is done in real time, it allows filtering even by keywords, as well as creating forms that are customizable without being complicated
What do you dislike most about this product?
I have no problems, its platform has become one of the most relevant options due to its type and high adaptability
What recommendations would you give to someone considering this product?
It helps to manage networks and the campaigns that are distributed in it, being easy to understand and since it is based on the cloud, it is more secure.
Pros
- Performance Enhancing
- Effective Service
- Caring
- Respectful
