What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Sentiment Analysis
Social Asset Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
Jamie C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
Reaching customers across social media channels.
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros strong team collaboration is one of its strongest point for me. My team conveniently utilizes the Khoros social media management platform's collaboration toolsets like its shared planning space, in-app notes, content centre and real-time email notifications to efficiently coordinate team effort across all our social media accounts , connected to Khoros. Being able to coordinate our social media management efforts has enabled us respond to leads and queries on all of our social media platforms with lightening speed.
What is your favorite aspect of this product?
I love the quality of Khoros analytical data , when it comes to my organizations brand interaction on the Tik-tok social media platform. For every of our Tik-tok video campaigns, Khoros provides us with easy to understand , detailed analytical data that has ensured that we are better connecting with our Tik-tok audience better than we were doing before adopting Khoros. More importantly, it has led us to make less use of Tik-tok's traditional data analytics provisions, which has proven overtime to be limited , since it only covers the number of likes and views.
What do you dislike most about this product?
I dislike the occasional glitches experienced when putting draft holds on my content calendar and with its multi-post scheduler feature.
What recommendations would you give to someone considering this product?
I will always recommend that teams do a trial run before adopting a new software product , especially for important operational areas such as social media management. This enables them determine how much Khoros fit into their needs and identify potential pitfalls too.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Whitney M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2023
Customization is Key!
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The in-depth ability to customize everything to work how your team works best!
What is your favorite aspect of this product?
The customization of everything!
What do you dislike most about this product?
Hmm - maybe too many options?
What recommendations would you give to someone considering this product?
Be sure you make the most out of the product - it has a lot of take advantage of!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Adam P.
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted Nov 2023
Quality product, but at a cost.
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
It has an array of features that aren’t offered by other similar marketing tools.
What is your favorite aspect of this product?
The social media analytics feature.
What do you dislike most about this product?
The price.
What recommendations would you give to someone considering this product?
Reduce the cost and provide better, more attentive customer service.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Cons
- Less Generous
- Under Delivered
