Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

8.5 /10
Category
Khoros Social Media Management
8.5 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

Filter By

Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

84 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Security Protects
  • Acts with Integrity

Feature Ratings

Average 83

Social Post Archival

87

Social Media Channel Integration Outbound

86

Social Moderation and Workflow Management

85

Social Response Management

84

Sentiment Analysis

84

Social Asset Management

84

Campaign Execution

83

Social Media Channel Integration Inbound

82

Dashboards and Visualization

82

Contextual Analysis

82

Trend Analysis

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Availability and Quality of Training

85

Ease of Implementation

84

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

81

Quality of Features

79

Ease of IT Administration

78

Usability and Intuitiveness

78

Khoros Social Media Management Reviews

Elana P.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Good social management platform."

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

This program is unique in comparison to others since it is a program that has high levels of content management and competitiveness on the networks; an example of such a program is Khoros; it has been extremely lucrative and excellent. It is highly user-friendly, has a lot of wonderful stuff, and provides a really dynamic experience for whomever is in charge of utilizing it.

What is your favorite aspect of this product?

We'll be keeping a close eye on things and becoming involved. We needed a program that could efficiently import all of the comments that come in every day, and this one does the trick. The team's ability to keep tabs on the community and interact with its members was greatly enhanced. The crew provides excellent customer service and is quick to respond to any inquiries. They'll do what they can to be of assistance.

What do you dislike most about this product?

It's a lot, and there are moments when it feels like too much. Tracking your progress back to where you were might be difficult while observing streams. Functions - We were unable to make use of a few of the functions since they were inadequate for our purposes. To be more specific, the data analytics and media archive. For our purposes of listening and reporting, we have discovered that alternative technologies are more reliable. Because of this, we were unable to find what we were looking for in the content collection. Costly - Way more so than the market average.

What recommendations would you give to someone considering this product?

Because Khoros is so good at engaging with our customers through various social media platforms, I highly urge that you sign up for this program. Managing several accounts and different social media networks is a relatively simple process.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Stephanie D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent platform, I highly recommend it."

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

This software comes highly recommended from me due to its intuitive design and user-friendliness. The best part about this service is that it provides detailed analytics on not only who is sharing your content but also where your message is being disseminated.

What is your favorite aspect of this product?

Khoros has helped my company answer consumer questions quickly across many social media channels, as well as create and post content, and conduct analytics that may inform important marketing decisions. The ability to personalize Khoros is admirable; the calendar view is aesthetically pleasing; and the permission procedure is useful since information may be vetted by an appropriate party before being made public.

What do you dislike most about this product?

The only drawback, in my opinion, is that the campaign panels are so complicated and time-consuming to utilize.

What recommendations would you give to someone considering this product?

It's a one-of-a-kind platform for managing content across several social media channels; it's user-friendly; it has a sleek design; and it's priced reasonably for SMEs. Recommended.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Steve O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Power, ease of use and excellent metrics

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing has helped us simplify everything when it comes to customer interaction and social media account management with little training requirements. Aesthetically it is excellent, makes it easy for new users to navigate and understand and speeds up the adoption of the platform in general. The reporting section is excellent; analytically it is powerful. Today it is fundamental in our decision making around marketing.

What is your favorite aspect of this product?

In my organization we started using Khoros to efficiently provide answers to our customers' queries on the various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature.

What do you dislike most about this product?

The only thing I find not very positive is that the campaign panels are so unintuitive to use, it hinders and slows down the users work sometimes.

What recommendations would you give to someone considering this product?

It is a unique platform when it comes to planning, organizing and publishing content in different social networks; it is easy to use; it has good user interface and if cost is affordable for small and medium businesses. Recommended.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Most Popular Khoros Social Media Management Comparisons