What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Sentiment Analysis
Social Asset Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
Luke H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Excellent product filled with modern features
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The range of useful features and ease of use.
What is your favorite aspect of this product?
How you can do so much with just one product.
What do you dislike most about this product?
Can be tricky or overwhelming at first. Just needs some getting used to.
What recommendations would you give to someone considering this product?
Try it. Could be very handy for your team and other marketing functions at your company.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Vinay P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Social Media Marketing Made Easy With This Tool
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros Marketing makes it easier for customers to create and defend their business with their complicated social marketing business. For the greater part of 3 years, we have been managing many corporate customer accounts with Khoros. Initially, a mid- to big staff from all over the world could readily offer nested approval procedures. The degree of assistance and technical difficulties began to rise over time. That's why Khoros Marketing is different than other platforms or tools.
What is your favorite aspect of this product?
- Extremely simple design and UX. - pretty simple. - Decent ability to analyze. - Marking of various social postings for segment reporting. - Plans of Campaign were an added pleasure. It is a useful tool for every organization to use social media. It is an excellent approach to communicate and collect various kinds of data with clients.
What do you dislike most about this product?
It's a little laborious when customizing various items, like labels. I do not like Khoros Marketing. In addition, I wish there was much more creativity of wanting to synchronize this program with Reddit even though it contains amazing connections. It would be wonderful to know whether I connected an SRT file to a video, on the other hand.
What recommendations would you give to someone considering this product?
I propose that this program is capable of conducting analysis, social platform performance evaluation, content publishing and clearance, scheduling, marketing campaigns, and other things that involve your company's products or services for awareness of you. If you want a program that has a high span of control and content competition in the networks, Khoros is here, it was rewarding and very nice. For those responsible, it is easy to use, offers amazing stuff, and is extremely lively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Aug 2021
Social media management platform
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
This is very powerful tool in managing social media platforms.
What is your favorite aspect of this product?
Advertisement of our products and services has been very successful since we deployed this great platform. Running our ads across all our social media platforms has increased our sales pipeline.
What do you dislike most about this product?
This is amazing tool and I have nothing to dislike.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any company for effective sales and marketing across social media platforms.
Pros
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
- Fair
