What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Trustworthy
- Friendly Negotiation
- Reliable
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Master Data Management
Customer Journey Modelling
Multivariant Testing
Email Marketing Automation
SMS Marketing
Marketing Asset Management
Mobile Marketing Management
Marketing Project Management
Social Media Marketing Management
Marketing Analytics
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Keap Reviews
Chris H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
"Our sales improved with Keap"
Likeliness to Recommend
What differentiates Keap from other similar products?
Interface that is both easy to use and extremely configurable. As an added bonus, you'll be assigned a local phone number that can be used only for sending and receiving text messages. Moreover, it allows you to link your bank, PalPal, Stripe, and other payment gateways so that you may generate estimates, issue invoices, and collect payments.
What is your favorite aspect of this product?
Dealing with the finances! Customers may use their credit cards or PayPal to pay using a fully working billing system. Making it simple for customers to transact business with you online is achievable through the use of embedded payment forms on your website.
What do you dislike most about this product?
It's not as user-friendly as some other platforms, but after I figured out how to get around it, it became invaluable to me.
What recommendations would you give to someone considering this product?
I was dubious at first, but now I understand more and more; it's become a priceless resource. I don't think I've really begun to explore its full potential yet. I recommend it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ramzy J.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Keap is a well-known solution for automation.
Likeliness to Recommend
What differentiates Keap from other similar products?
I even have been exploiting Keap (InfusionSoft) for over ten years. Keap does it all. Automation is vital once running a prosperous business! Keap permits you to make marketing campaigns that you will use over and over for multiple customers. It additionally allows for tracking. You can see wherever your lead came in from, where they got there, and what’s the next step to close the deal.
What is your favorite aspect of this product?
It is a whole platform for everything you need. It’s a scheduling feature that will facilitate the lead capture process. The landing pages are nice-looking, and I love the previous email builder. I didn’t keep long enough to check the new email builder though, solely the Beta. It was robust to line up the complete system at first, however once done I didn’t spend abundant time on that every day. I may have faith in it to work seamlessly.
What do you dislike most about this product?
In my experience, the client support is nearly always fast to respond, however, the first-tier techs too often have difficulties grasping the nuances of the Keap app. It may be frustrating once the tech is tunnel-visioned on a solution that isn’t truly a solution for the particular problem.
What recommendations would you give to someone considering this product?
What I prefer best regarding Keap is that it’s an integrated CRM, eCommerce, and marketing suite. I can style a customer journey, produce a marketing funnel, and track the progress of prospects through their entry as totally qualified customers and later into well-invested clients.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Moses T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Keap Review. Good product, Complex To Use.
Likeliness to Recommend
What differentiates Keap from other similar products?
Its has lots of feature but hard to use
What is your favorite aspect of this product?
Lots of functionality.
What do you dislike most about this product?
its hard to use.
What recommendations would you give to someone considering this product?
You need to be really tech savvy.
Pros
- Effective Service
- Enables Productivity
- Trustworthy
- Efficient Service