What is Keap?

Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Keap won the following awards in the Marketing Automation - B2C category

Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

5% Negative
13% Neutral
82% Positive

Pros

  • Trustworthy
  • Friendly Negotiation
  • Reliable
  • Respectful

Feature Ratings

Average 86

Marketing Master Data Management

94

Customer Journey Modelling

90

Multivariant Testing

88

Email Marketing Automation

88

SMS Marketing

88

Marketing Asset Management

87

Mobile Marketing Management

87

Marketing Project Management

85

Social Media Marketing Management

85

Marketing Analytics

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

89

Breadth of Features

86

Availability and Quality of Training

86

Quality of Features

85

Vendor Support

84

Ease of IT Administration

84

Business Value Created

82

Ease of Implementation

82

Ease of Customization

82

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Keap Reviews

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Keap Is Fantastic, You Should Use It!

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

This tool's flexible action-triggered integration was a big selling point for me. Unlike with some other programs, KEAP gives you the freedom to pick from a wide range of predefined actions or to build and utilize your own custom actions.

What is your favorite aspect of this product?

Proven, web-based customer relationship management (CRM) system that also includes advertising utilities To organize our customer information, we utilize keap. We built and ran automated email campaigns, lead generation systems, internal contact forms, and email templates. Whilst there are other inexpensive customer relationship management (CRM) options, I'm pleased to report that Keap is the best and most affordable option. mostly because they work hard to provide us with a positive experience each day. Many enhancements and bug fixes are introduced in frequent releases. There's one more item to mention.

What do you dislike most about this product?

The "new" email format is aesthetically pleasing, but it lacks the flexibility of their older model. The new email creator, for instance, allows you to modify the "from" address of the message before sending. While customer support is simple to reach, they aren't always well-versed in repairing sequences and other issues.

What recommendations would you give to someone considering this product?

Thus far, I've found that Keap shines brightest when we're bringing on board new customers. I may save time for both my team and the customer by submitting the correct information and a completed form when processing an enrollment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

It's a game changer for time-saving entrepreneurs

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

It's easy to use, the marketing automation is top-notch, and the lead scoring allows us to score our prospects. It also integrates with Wistia, which is great for video tracking. Keap is relatively easy to use and is fairly reasonably priced. Customer service is easy to contact.

What is your favorite aspect of this product?

It is a very organized software in creating an inbox and marketing events, deliverability and email server reputation seem good. Keap became much easier to use as we learned the right ways to do things from tag naming conventions, the right ways to use targets, campaign links, embeddable forms, which can trigger tags, which can trigger sequences.

What do you dislike most about this product?

The new email format looks great, but is extremely limited in how much you can customize, compared to their format, customer support is always a bit slow, but when it does attend it fixes. The search is a bit clunky. It's great if you're looking for name, phone number or email address, but to search for anything else, like custom fields, you have to go to a separate page and find that field.

What recommendations would you give to someone considering this product?

Well established online CRM platform with marketing tools I used Keap to manage customer database. I did email marketing, lead generation, internal forms, email templates and automated campaigns and more. Customer support was very helpful for all staff when they joined. Not only for staff but also for management; they provided timely support. Recommend Keap CRM for any business going forward without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, it helps you get there without any problem.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Product ordering & good promotional capabilities

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

Well established online CRM platform with marketing tools. We use keap to manage our customer database. we did email marketing, lead generation, internal forms, email templates and automated campaigns and more. It is the best and worth it. because, everyday they are trying to give the best experience. it provides regular updates with many new features.

What is your favorite aspect of this product?

Customer support was very helpful for the staff when they joined. Not only for the staff but also for the management who provides timely support. I would like to recommend Keap CRM for any business. Clearly without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, they will help you get there without any problem.

What do you dislike most about this product?

Maybe more email marketing options although it is optimal, it does not have many tools and lacks updating; I would like to mention that there should be more tutorials/guides and onboarding trainings for users.

What recommendations would you give to someone considering this product?

Automation of all the different Services needed to operate a small business. CRM, phone, in-app/desktop text, email, scheduling, quotes, invoices, online store, payment gateway, Keap is everything you need to run a local business. It's great for helping disorganized entrepreneurs and small business owners simplify and set up their contacts, conversations and customer experiences for quick and easy follow-up.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Most Popular Keap Comparisons