What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Compensation Management
Direct Deposit
Taxation Deduction
Self Service Portal
HR Systems Interface
Tax Form Preparation
Benefits Calculation
Vacation and Leave Tracking
Time and Attendance
Accounting Systems Interface
Retirement Plan Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Justworks Reviews
Jim H.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great interface but a bit pricy
Likeliness to Recommend
What differentiates Justworks from other similar products?
They have a great user experience for admins and users both.
What is your favorite aspect of this product?
One-click import into QBO makes my life easy.
What do you dislike most about this product?
They don't really provide much in the way of HR guidance, which I had hoped for given their marketing and the price point. After two years, they jacked up our insurance rates significantly (more than double) so we no longer can use their benefits administration, which was a key selling point.
What recommendations would you give to someone considering this product?
Don't look at this as an outsourced HR dept, but more of a better interface for managing HR tasks, like payroll, time off and benefits.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Caring
- Respectful
Cons
- Under Delivered
Kevin G.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Friendly interface & service that fulfills promise
Likeliness to Recommend
What differentiates Justworks from other similar products?
The interface of the system is smoother and more modern. The delivery of documents at tax time is efficient and easy to use. The administration of the tool has made our CFO more produtive.
What is your favorite aspect of this product?
The storage, access to, and delivery of tax and benefits documents
What do you dislike most about this product?
Don't dislike anything. Justworks has done what it promised to do.
What recommendations would you give to someone considering this product?
Include them in your shortlist for a PEO. They are a credible and trustworthy provider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Freya Rose P.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Justworks from other similar products?
They are a full-service PEO and take care of all of the needs of the business in regards to Benefits and Payroll.
What is your favorite aspect of this product?
That they set up state accounts and take care of compliance.
What do you dislike most about this product?
That they have limitations on vendors
What recommendations would you give to someone considering this product?
Easy to implement and maintain - if you want to partner with specific vendors, check that they integrate with Justworks first!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing