What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Compensation Management
Direct Deposit
Taxation Deduction
Self Service Portal
HR Systems Interface
Tax Form Preparation
Benefits Calculation
Vacation and Leave Tracking
Time and Attendance
Accounting Systems Interface
Retirement Plan Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Justworks Reviews
Patrick C.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Mar 2022
A Refreshing Option in the HR Realm
Likeliness to Recommend
What differentiates Justworks from other similar products?
What separates Justworks from the pack is its simplicity. Its basic interface allows users to quickly find what they are looking for without the complexities that are common in other platforms (i.e. ADP).
What is your favorite aspect of this product?
When it comes to Justworks I enjoy the accessibility and intuitiveness the most. It is a great HR tool that allows my organization to access payroll data in an instant (employee year-to-date earnings, tax documents and a variety of other resources as well). For employees, requesting time off is incredibly simple, and approving time-off requests is just as easy. I also really enjoy the available internal office calendar that displays recognized holidays and "reserved" employee days off.
What do you dislike most about this product?
I have no real complaints, though I would suggest that the Justworks team highlight their updates and new offerings more frequently.
What recommendations would you give to someone considering this product?
Every organization has its unique needs and situation. I would suggest that if your organization is interested in a Payroll/HR solution you strongly consider Justworks. Take some time to speak to their sales team. I found them extremely helpful and patient.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Charges for Enhancements
Erin C.
- Role: Human Resources
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Mar 2022
User friendly but could use more advanced features
Likeliness to Recommend
What differentiates Justworks from other similar products?
Easier onboarding process than other PEOs, competitive pricing
What is your favorite aspect of this product?
New hires enter their own info online for onboarding. Much easier to hire remotely.
What do you dislike most about this product?
Payroll functions are rather basic; not many customizable features.
What recommendations would you give to someone considering this product?
If your payroll process is fairly straightforward, then this is a great product for ease of use at a great price.
Pros
- Respectful
- Generous Negotitation
- Friendly Negotiation
- Reliable
Cons
- Less Effective Service
Lonnie d.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent Value PEO for small businesses
Likeliness to Recommend
What differentiates Justworks from other similar products?
I've used many PEOs in my career, from small startup PEOs to nationally recognized, large brands. JustWorks provides a quality product at a lower price point. Their friendly customer service reps are more knowledgeable in basic HR policy and practice than the large PEO HR help desk employees. For questions that Justworks level 1 reps do not know, it is easy to get a specialist on the line.
What is your favorite aspect of this product?
For an experienced HR professional, I needed a product that would be easy to use and provide basic payroll and benefit options without the high price tag and extra bells and whistles. JustWorks was the perfect PEO partner for our company.
What do you dislike most about this product?
The level 1 customer service reps were basic HR associates, which is fine and probably was the correct level of representative from an overall JustWorks customer base. I am an experienced HR professional, so when I occasionally did have a question, the service rep served more as a passthrough to the labor attorney or benefits specialist that I really needed. I do feel that my particular situation was unique, and I did not represent the standard JustWorks customer in that respect.
What recommendations would you give to someone considering this product?
When comparing JustWorks for both payroll and benefits administration, you likely won't find a more cost-effective, quality choice. JustWorks is now my go-to PEO client when I recommend one to other HR colleagues!
Pros
- Reliable
- Trustworthy
- Respectful
- Fair