What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJumpCloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on JumpCloud.
92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Privileged Account Discovery
Access Control
Integration with Helpdesk Apps
PAM as a Service Option (PAMaaS)
IP address Restrictions
Service Account Governance (SAG)
Live Session Monitoring
Forensic Investigation Capability
Multi-Platforms/XaaS/Cloud/Hybrid support
Privileged Behavioural Analytics
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
JumpCloud Reviews
Uğur Deniz Y.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Reassuring
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
One major difference between JumpCloud and its competitors is that JumpCloud offers its Directory-as-a-Service (DaaS) platform as a cloud-based service, while some of its competitors offer similar capabilities as on-premises software. Jumpcloud also have more extensive support for Linux and open-source based on its system which can be a pro or a con depending on your use-case.
What is your favorite aspect of this product?
JumpCloud provides user management and device management at scale for organizations. This allows IT team to manage user accounts, passwords, devices and applications. Some JumpCloud upsides might be: Cloud-based: JumpCloud is a cloud-based service, so user management and device management can be performed for organizations without the need for built-in IT systems. Remote access: JumpCloud allows organizations to quickly and securely access applications and devices that their users can access remotely. Multi-platform support: JumpCloud offers management tool for Windows, MacOS, Linux and mobile devices.
What do you dislike most about this product?
It's worth noting that Jumpcloud is particularly targeted towards small and medium-sized businesses and it comes with a few feature limitations. So it might not be the perfect fit for large-scale enterprise operations.
What recommendations would you give to someone considering this product?
won't let you down
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
an easy to use product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Hüseyin D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Great serverless active directory solution
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
User friendly interface and supports many integrations.
What is your favorite aspect of this product?
Single Sign On
What do you dislike most about this product?
No support for migration between 2 environment
What recommendations would you give to someone considering this product?
Keep doing what you doing now. Jumpcloud is on the right track
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing