What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Privileged Account Discovery
Access Control
Integration with Helpdesk Apps
PAM as a Service Option (PAMaaS)
IP address Restrictions
Service Account Governance (SAG)
Live Session Monitoring
Forensic Investigation Capability
Multi-Platforms/XaaS/Cloud/Hybrid support
Privileged Behavioural Analytics
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
JumpCloud Reviews
Christian H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Tired of fighting Active Directory? Try JumpCloud.
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
My use of similar products is 5+ years out of date, but I can tell you when I tried OneLogin at a previous company, getting it deployed was a pain. JumpCloud ticks so many boxes with one price tag, it's hard to pass up. Very easy to get started, and they give you 10 users for free to play around with. Highly recommended for companies like mine that have a mix of operating systems and/or not enough IT staff to go around.
What is your favorite aspect of this product?
The fact that I can automate the creation of a new user in Google Workspace, Office 365 (and Azure Active Directory if that's your idea of a good time), and other applications and push those user credentials to laptop in the span of about a minute is pretty amazing to me.
What do you dislike most about this product?
Some of the integrations are a bit flddly, such as Office 365 which requires Domain Federation, but that's not the fault of JumpCloud. Other challenges are the fact that lots of SaaS services only allow OAUTH or SAML authentication at a higher price bracket, so that should be kept in mind when considering a service like JumpCloud. They could also stand to have a dynamic group feature, e.g. a group that filters for MacOS operating systems, rather than having to do this manually, or a group that filters for a particular version of an application to help identify which machines need a vulnerabilities patched.
What recommendations would you give to someone considering this product?
If it's a toss up between JumpCloud and a competitor, see if the other company will give you free accounts to use indefinitely. If the sales staff at the other company are pushy, tell them to take a hike. I absolutely loathe the Hard Sell approach and will 100% walk if that's how it's being handled. I don't get that at all with the folks I've been working with at JC for the past ~4 years. Truly a great product.
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Transparent
Wale O.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic product backed by quality personnel.
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Ease of use
What is your favorite aspect of this product?
The ease of integration with other directories.
What do you dislike most about this product?
The MFA is not persistent. Users are not prompted to enter their token after a system lock. Tokens are only requested after system shutdown or restart
What recommendations would you give to someone considering this product?
You're looking for a cloud based Identity and Access Management Solution, think and opt for Jumpcloud
Pros
- Trustworthy
- Caring
- Respectful
- Transparent
