What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Get AssistanceJumpCloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
80 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Vendor's Interest First
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Device Protection
Role-Based Multi-Factor Authentication
OTP Authentication
Role and User Management
Hard Token Authentication
Email Authentication
Browser Push Notifications
Integration APIs
Dashboards, Analytics and Reporting
Biometrics Authentication
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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JumpCloud Reviews
Vaibhav P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Client's Interest First
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Under Delivered
Harsh D.
- Role: Consultant
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2024
Easy to Use for SSO
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
The Dashboard and other capabilites
What is your favorite aspect of this product?
The MFA Integration based on roles
What do you dislike most about this product?
The email template issue
What recommendations would you give to someone considering this product?
Anyone can use
Pros
- Helps Innovate
- Reliable
- Continually Improving Product
- Performance Enhancing
Tahir A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Fantastic product!"
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.
What is your favorite aspect of this product?
Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.
What do you dislike most about this product?
Commands sections and i think you guys need to more focused on the documentation’s for the users.
What recommendations would you give to someone considering this product?
I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing