JumpCloud Customer Reviews 2025 | Multi-Factor Authentication

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JumpCloud

Composite Score

7.3 /10

CX Score

7.7 /10

11 Reviews Write a Review

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What is JumpCloud?

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Company Details

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

8% Neutral

92% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 79

Multi-Device Protection

Email Authentication

Role and User Management

OTP Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Authentication Assurance Level (AAL)

Browser Push Notifications

Biometrics Authentication

Integration APIs

Soft Token Authentication

Vendor Capability Ratings

Average 75

Business Value Created

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Privileged Access Management

Score 7.5

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JumpCloud Screenshots

JumpCloud Videos

JumpCloud Reviews

Israel O.

Role: Consultant
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Great Features for IT Teams

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

JumpCloud supports Windows, macOS, and Linux devices, providing IT teams

What is your favorite aspect of this product?

The ability to manage user identities, enforce security policies, and oversee device compliance

What do you dislike most about this product?

Pricing Model is too high

What recommendations would you give to someone considering this product?

Highly recommend

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Sasank G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Pretty Simple to Implement

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

Jumpcloud always strives to improve their services to sustain in the market with other competitors, Eventhough they fail to execute some features which are already developed by other platforms they'll always try to come up with something to make their clients happy. Sales experience was coolest part with our requirements team more than happy to get it working to replace legacy systems.

What is your favorite aspect of this product?

Ease of usage and Ease of implementation. At our organization all assets gets binded with jumpcloud to track regular updates and security checks which most of the products in this sector doesn't do.

What do you dislike most about this product?

User dashboard where he can access multiple systems through one login, That can be improved for sure.

What recommendations would you give to someone considering this product?

Just go for it without any hesitations, you'll not regret your decision.

Pros

Helps Innovate
Saves Time
Fair
Transparent

Cons

Slower Product Innovation
Commodity Features
Charges for Enhancements

Lauran W.

Role: Operations
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Excellent tool for identity management.

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

JumpCloud has proven to be immensely beneficial in overseeing the identity and device management of my company. The easy management of user permissions and access is one of the most beneficial features. I no longer have to worry about manually maintaining user access limits because of JumpCloud, which offers a centralized platform for handling identities across many systems and apps. Furthermore, the device management features have changed the game. I have no trouble configuring systems, enforcing policies, and making sure patch management is followed.

What is your favorite aspect of this product?

JumpCloud’s comprehensive and integrated approach to identity and access management (IAM) is one feature that I think is useful. Many IAM features are available with JumpCloud, such as device management, SSO, MFA, user and group administration, and directory services. Organizations may simplify user provisioning, access controls, and authentication procedures while streamlining their IAM operations with an all-encompassing strategy. Cross-platform compatibility of JumpCloud is an additional useful feature. Organizations can use it to control user identities and access on Windows, macOS, and Linux, among other operating systems.

What do you dislike most about this product?

When immediate assistance is required, sometimes delays in customer care response times might be a minor annoyance. However, the overall efficacy and efficiency of JumpCloud’s device management and authentication solutions outweigh these drawbacks.

What recommendations would you give to someone considering this product?

The flexible and safe cloud directory platform JumpCloud makes it possible to manage user IDs, devices, and apps with ease. Because of its many capabilities, which include centralized authorization and authentication, it is the best option for businesses looking to improve cybersecurity and streamline IT operations. Identity and access management may be made easier and more secure with JumpCloud’s scalable architecture and user-friendly UI.

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Vendor's Interest First

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

JumpCloud Ratings

84 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Privileged Access Management

JumpCloud Screenshots

Unified Endpoint Management (UEM)

SaaS Management

Remote Access

JumpCloud Go

Conditional Access Policies

SSO For Thousands of Apps

JumpCloud Videos

JumpCloud is IT Simplified

JumpCloud Reviews

Israel O.

Great Features for IT Teams

Likeliness to Recommend

Pros

Sasank G.

Pretty Simple to Implement

Likeliness to Recommend

Pros

Cons

Lauran W.

Excellent tool for identity management.

Likeliness to Recommend

Pros

Cons

Most Popular JumpCloud Comparisons

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Protectimus

Feature Ratings

Multi-Device Protection

Email Authentication

Role and User Management

OTP Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Authentication Assurance Level (AAL)

Browser Push Notifications

Biometrics Authentication

Integration APIs

Soft Token Authentication

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training