JumpCloud Customer Reviews 2024

JumpCloud

8.1 /10

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

92 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 84

Privileged Account Discovery

100

Access Control

100

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

JumpCloud Reviews

Braden B.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Feature packed and very powerful

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

It's the only IAM platform I know of that works so well for such a cost efficient price. They are very willing to listen to customer feedback and make improvements to the platform as a whole very quickly.

What is your favorite aspect of this product?

We love it for its device and user management. We also love that we can save costs by using this platform for many other things like remote support, RADIUS protocol use, and MDM management.

What do you dislike most about this product?

When something doesn't work on Jumpcloud, it can be really complicated to hash out. I've rarely seen problems, but when I do, I know that I'm in for a headache of a time. I wouldn't blame the Support for this, they are very kind and try to be helpful. Usually the problem is too complex for some customer service agent to resolve for you on their side and be done with it.

What recommendations would you give to someone considering this product?

It's a very powerful tool for the price. It's worth having all these features along with the positive reputation they have about improving based on customer feedback.

Pros

Performance Enhancing
Trustworthy
Helps Innovate
Continually Improving Product

Sean R.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Highly recommended for SMBs for IAM

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Ease of use and implementation. Takes literally minutes to get accounts and devices set up to use JumpCloud

What is your favorite aspect of this product?

Ability to manage users in an intuitive interface

What do you dislike most about this product?

Auditing features can be improved to provide more insight into authentication actions

What recommendations would you give to someone considering this product?

Tie this into your Google setup to manage both your desktop and Google accounts together

Pros

Continually Improving Product
Reliable
Enables Productivity
Client's Interest First

Manuel R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

A great SSO and MDM alternative

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

The option to use one tools with multiple functions and possibilities is a real goal.

What is your favorite aspect of this product?

The MDM and SSO integration to made it easy.

What do you dislike most about this product?

In some cases, the look and feel isn't predictive.

What recommendations would you give to someone considering this product?

If you're seeking for a tool with SSO, MDM and users management, this is your tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

IP address Restrictions Implement IP address restrictions to the PAM console.

Service Account Governance (SAG) PAM tool can manage service accounts effectively.

Live Session Monitoring Records session for audit purposes.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Privileged Behavioural Analytics Utilises machine learning technology/algorithms to analyze the behavior of privileged accounts to create baseline behaviours for privileged accounts.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Braden B.

Feature packed and very powerful

Likeliness to Recommend

Pros

Sean R.

Highly recommended for SMBs for IAM

Likeliness to Recommend

Pros

Manuel R.

A great SSO and MDM alternative

Likeliness to Recommend

Pros

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Feature Ratings

Privileged Account Discovery

Access Control

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization