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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

603 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Automation

Managed Artifact Repository

Artifact Management

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Rashpreet K.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Everything at one place for Agile teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its an excellent product encompassing all Agile features at one place. All overhead of maintaining documentation is cleared with this product. You can include the project governance and mark time against it easily.

What is your favorite aspect of this product?

I can easily use the drag and drop features to write stories and align them in sprints.

What do you dislike most about this product?

It lags a lot compared to Azure Devops.

What recommendations would you give to someone considering this product?

If you're considering purchasing a product that helps you facilitate all Agile ceremonies, this is one absolute product with great rates.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Harold W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A powerful Agile tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is an excellent project management application because it only uses the Agile Methodology, which is incredibly helpful for managing projects, teamwork, and sprint planning. Since switching over to agile methods, Jira has proven to be a beneficial tool. Notable new features have been added to Jira Agile. Jira allows us to design custom workflows and capture practically all project-related information. This aids in confirming a variety of conditions.

What is your favorite aspect of this product?

The major USP of JIRA is how simple it is to use, and having real-time updates on the status of the tickets makes life very simple for developers and project managers. Additionally, software with an integrated ecosystem, like Confluence, is quite helpful for managing papers for the entire team. The system comes with enough fields to cover most of our demands right out of the box, and the product allows for adding some potent new areas.

What do you dislike most about this product?

There is some learning involved. It was intimidating to attempt and interact with it if I had not seen it work with my clients. Workflows are too difficult to customize, and there needs to be more magic involved in setting one up. The default workflow is far too straightforward to be of any value. Jira needs to include the strategic level.

What recommendations would you give to someone considering this product?

Jira requires time and experience to get used to, but once you do, it can be a great ally in your daily work. Its robust customization features assist you in keeping track of all your work across several projects. Jira is a fantastic workflow management system that connects several stakeholders from various locations and significantly boosts efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jaivir S.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Great for Agile teams

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira is a comprehensive tool that does everything - All agile activities, time tracking, project governance etc.

What is your favorite aspect of this product?

Very intuitive, and its drag and drop features are simple to use.

What do you dislike most about this product?

Lag, this product does lag on our office machines compared to Devops.

What recommendations would you give to someone considering this product?

If you want all Agile activities at one place, nowhere else to look at, just close your eyes and go for. Its worth it.

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Helps Innovate

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Rashpreet K.

Everything at one place for Agile teams

Likeliness to Recommend

Pros

Harold W.

A powerful Agile tool

Likeliness to Recommend

Pros

Jaivir S.

Great for Agile teams

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Automation

Managed Artifact Repository

Artifact Management

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support