Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.2 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Agile Work Management

86

Bug Tracking & Issue Mgmt

84

Workflow Management

84

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

82

Artifact Management

81

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

81

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Cesar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Informed planning with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is presented as a group management software that provides a great development of incident control in the company, through its ease of use and adaptability to each work environment, facilitating communication and problem solving through bilateral channels, allowing users to collaborate on different tasks and keeping informed of the events that happen in the day to day of the organizations through a few clicks and a main work table.

What is your favorite aspect of this product?

Allows constant communication between administrative staff and operational staff spending less time in the transmission of eventualities between teams. High compatibility on different devices allowing ease of use and universality among users, being able to manage tasks from anywhere. Flexible panels that allow ease of use in the organization and adaptability among its users.

What do you dislike most about this product?

You must have a dedicated administrator, otherwise it could cause problems among users who do not know some elements of the software resulting in delays in development. It has been noticed that when there are many queries or requests the main panel tends to slow down causing annoyance among users. The mobile application is somewhat reduced by the desktop app, it should incorporate more features to balance this a little.

What recommendations would you give to someone considering this product?

Jira usually presents synchronization problems due to a possible failure in their servers which should improve a little, however, it remains as a highly productive tool for our company, it should be given a little time to adapt to the team to achieve the necessary fluency. It is not a very intuitive software so there must be a constant training of the staff in question to accelerate its implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Ritika N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Extremely easy to understand and intuitive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy taskflow management

What is your favorite aspect of this product?

Drag and drop feature of tasks

What do you dislike most about this product?

Not easy to add team members in project

What recommendations would you give to someone considering this product?

Highly recommended product

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy Agile Project Management using JIRA

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

You need software that enables work, communication, and organization for anything from the smallest project (a grocery list) to the largest, the integration of several work teams from different regions and multiple quite distinct projects. It's impossible to maintain any kind of order without the help that Jira provides by making incident management, planning, and administration much easier.

What is your favorite aspect of this product?

In my opinion, the best feature of Jira is how easy it is to use. It is simple for many people to work together on a single project, and they can all provide the fine-grained data that is so useful to project managers and other leaders. Additionally, the procedures may be modified to suit your needs. One ticket or several features can be monitored at the same time. Tracking your project's development and making educated decisions are both made easier with Jira's user-friendly interface. You may also make your own filters and utilize them to get and modify reports in accordance with the specific requirements of your clients. The interface is q

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It can be shaped into anything imaginable. It may take some time to determine which approach is most appropriate for your company. A good template is essential. The functionality of dashboards is analogous. It would be good for teams to examine examples of well-setup dashboards at other organizations in order to rapidly grasp their progress and the worth of their labor.

What recommendations would you give to someone considering this product?

To begin, even the most fundamental level of accessibility is rather flexible; job progress can be readily observed, and identifying people is a breeze. Planning for sprints is simplified, and adding or eliminating tasks is a breeze. accurately mimics the Agile software development life cycle. The search function returns all Jiras that are relevant to the query quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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