Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.2 /10

601 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Nir L.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Good old Jira, get the job done

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is your basic and robust task and project management tool. It includes easy to use and understand task list, many integrations to SDLC systems (bitbucket is my favorite), and very good scrum and kanban management features.

What is your favorite aspect of this product?

Simple to use after initial set up and very robust in terms of task flow and management

What do you dislike most about this product?

The UI is a bit dated and it can be complicated to set up workflows for complex projects

What recommendations would you give to someone considering this product?

It's the industry standard, and while it might not be shiny and slick like newer solutions, it gets the job done.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Kunal V.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

JIRA IS ONE OF THE BEST SOLUTION FOR AGILE

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I found it very easy to use as compared to some other similar tools ( This is one of the best for me )

What is your favorite aspect of this product?

1) Customizable Dashboard 2) So many filters 3) Charts for Issue Filters 4) Tracking of Issue

What do you dislike most about this product?

The overall Cost of the software is more for Mid-Level Companies. otherwise, the software is very good.

What recommendations would you give to someone considering this product?

Yes, If your company is following AGILE, then this is the must-have tool for you.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Otávio P.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Kinda long learning process but an amazing product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The almost infinite possibilities over the inside integrations (over flow and/or charts) and outside apps. Its beatiful and conscize comunication betwen related cards/proccess. Besides that, it gives you a full view of all projects being made, completed or even on parking lot.

What is your favorite aspect of this product?

The visual possibilities that turn the system in more than a simple chart/dev controller, but also a channel to comute all changes in a manner you can get the best analytics for both IT/Dev and final user.

What do you dislike most about this product?

Its hard/complex learning curve for first time user - even if youre already familiarized with other products, even the Atlassian Trello.

What recommendations would you give to someone considering this product?

If you think of Jira as the premium version of Trello, youre not tottally wrong, but while Trello is great for activities management, the Jira its very more direct to multidisciplinar teams whose the main objective is to develop and condunce new projects, not the simple activities per say.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Nir L.

Good old Jira, get the job done

Likeliness to Recommend

Pros

Kunal V.

JIRA IS ONE OF THE BEST SOLUTION FOR AGILE

Likeliness to Recommend

Pros

Otávio P.

Kinda long learning process but an amazing product

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Azure DevOps

Inflectra SpiraTeam

Visure Requirements ALM

OpenText Software Delivery Management

Rally Software

Perforce ALM

1
Since last award

Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support