Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Respectful

Feature Ratings

Average 84

Agile Work Management

89

Bug Tracking & Issue Mgmt

88

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

Traceability

83

ALM Integration

83

Visual Analysis Design

82

Managed Artifact Repository

82

Artifact Management

82

Automation

81

Vendor Capability Ratings

Average 82

Breadth of Features

85

Business Value Created

84

Quality of Features

84

Ease of Implementation

83

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

79

Jira Reviews

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

versatile product can be used in many ways

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira distinguishes itself with its versatile issue tracking and project management functionalities, accommodating various methodologies like Agile and Scrum. Its extensive customization options and robust integrations empower teams to tailor workflows and dashboards to their specific needs, fostering efficient collaboration and project delivery across organizations of all sizes.

What is your favorite aspect of this product?

Jira's adaptability to different project management methodologies is quite impressive. Its versatility allows teams to seamlessly implement Agile, Scrum, or Kanban methodologies, fostering efficient collaboration and project execution.

What do you dislike most about this product?

some users may find the initial setup and configuration of Jira to be complex, especially for teams new to project management tools or Agile methodologies. Additionally, the abundance of features and customization options can be overwhelming for some users, requiring time and effort to master effectively.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend starting with a clear understanding of your team's project management needs and goals. Invest time in thorough training for users to maximize the platform's capabilities and ensure efficient utilization. Additionally, take advantage of Jira's extensive documentation and community resources for ongoing support and optimization of workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Chirag T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent Product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Unlike other tools, 1) Jira is easy to learn, use and implement 2) Jira supports for agile methodologies. 3) Jira is good in tracking issues and workflows

What is your favorite aspect of this product?

1) Ease of use 2) Easy integration with other tools 3) Support for agile techniques 4) Provides insights around team's velocity and productivity

What do you dislike most about this product?

1) Cost can be reduced a little 2) Customisable dashboard creation is not supported

What recommendations would you give to someone considering this product?

Definitely, a go to product to start with the project management tool journey.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Chris K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2024

Manage any project with Jira is possible now.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tool is more flexible and has a variety of features compared to the other project management tools I’ve tried. It has felt like my personal assistant who adjusts to the demands of my team and supports everyone else in the same wave.

What is your favorite aspect of this product?

Our customizable dashboards and real-time updates assist us in checking how everything is fairing on to detect the challenges and dribble them before they cost us. Jira is a huge time saver.

What do you dislike most about this product?

Although the fundamental functionality is straightforward, something like custom workflows and reports may be complex to learn. The bottom line is that after you’ve learned it, it’s easily worth it, but don’t get me wrong: all of this is tough going at first.

What recommendations would you give to someone considering this product?

Start with the fundamentals and progressively improve your skills. Don’t be afraid to approach the Jira community since they are an invaluable resource for really allowing this tool to function for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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