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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1039 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Sumit S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Evaluating Jira: Is It Right for Your Team?

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself with extensive customization, robust Agile support, seamless integrations, advanced reporting, detailed user management, and scalability for teams of all sizes.

What is your favorite aspect of this product?

My favourite aspect of jira is its strong Agile support, including features like Scrum and Kanban boards.

What do you dislike most about this product?

One drawback of jira is that its extensive customization options can sometimes result in overly complicated workflows, making it difficult to maintain consistency and clarity across teams.

What recommendations would you give to someone considering this product?

I recommend clearly defining your workflows before customizing Jira, providing training for users, and regularly refining configurations for simplicity and efficiency.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First

Marc F.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Customizable and powerful - ideal

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira’s flexibility and depth set it apart, making it much more than just a task manager. Unlike other tools, it provides a seamless integration of workflows, allowing teams to track progress in real time, which really elevates productivity and transparency.

What is your favorite aspect of this product?

My favorite thing about Jira is how it makes complex projects feel manageable. With its visual boards and easy-to-use features, even large tasks become more approachable, and it really helps everyone stay on the same page.

What do you dislike most about this product?

The only downside I’ve noticed is that it can be overwhelming at first because there’s so much it can do. But once you get used to it, that becomes an advantage since it means you’re not limited as your projects grow.

What recommendations would you give to someone considering this product?

I'd recommend investing time upfront to explore its features and customizing it to your team's workflow. The payoff is huge in the long run, as it adapts easily to various project needs and really enhances collaboration.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Sneha S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

helps organize complex projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira tracks backlog and sprints better than other project management tools.

What is your favorite aspect of this product?

Large projects benefit from workflow modification and report production.

What do you dislike most about this product?

Non-technical users may be intimidated.

What recommendations would you give to someone considering this product?

for firms overseeing complex projects that require coordination.

Pros

Reliable
Trustworthy
Saves Time
Respectful

Cons

Less Efficient Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Sumit S.

Evaluating Jira: Is It Right for Your Team?

Likeliness to Recommend

Pros

Cons

Marc F.

Customizable and powerful - ideal

Likeliness to Recommend

Pros

Sneha S.

helps organize complex projects

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support