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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1039 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Hanifat O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, nice features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has a wide range of features, and it's easy to use.

What is your favorite aspect of this product?

Task assignment

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

It's an efficient product, highly recommend

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Chigozie N.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful tool with excellent customization.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools due to its robust customization, flexibility, and scalability, particularly for software development and Agile teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility in customizing workflows and boards, which makes it adaptable to almost any team structure or project type. Whether using Agile, Scrum, Kanban, or a custom methodology, Jira allows you to build processes that match your team's needs precisely.

What do you dislike most about this product?

What I dislike most about Jira is its complexity and learning curve, especially for new users. The extensive range of features and customization options can feel overwhelming, making it challenging to set up and use effectively without prior experience or training.

What recommendations would you give to someone considering this product?

For anyone considering Jira, I’d recommend taking the time to fully understand their team's needs and workflows before diving into setup. Jira is highly customizable, so having a clear idea of your project structure and processes will help you configure it more effectively.

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Cons

Commodity Features

Priyanka A.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Jira - Highly recommended for Engineering Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its extensive customization, Agile support and reporting. The scalability of jira and the vast Atlassian community makes it suitable for both large and small teams.

What is your favorite aspect of this product?

1. User-friendly UI is the best thing. 2, Ability to integrate effectiely with third party tools 3. Ease of ticket creationg and management 4. Availability of JIra Forms and Automation using GUI makes things easy. 5. The Atlassian Support team is just 1 ticket away to assist with any issues,

What do you dislike most about this product?

1. Load time for custom queries 2. Lack of idea management feature to keep track of our ideas 3. Limited upload size for attachments. 4. Unavailability of multiple project leads for a project 5. Jira is little expensive for companies with low budget.

What recommendations would you give to someone considering this product?

Jira would be highly helpful for engineering and dev teams to manage their tasks and projects effectively.

Pros

Reliable
Trustworthy
Efficient Service
Caring

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Hanifat O.

Easy to use, nice features

Likeliness to Recommend

Pros

Chigozie N.

Powerful tool with excellent customization.

Likeliness to Recommend

Pros

Cons

Priyanka A.

Jira - Highly recommended for Engineering Teams

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support