What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Reliable

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

88

Task Prioritization

87

Task Categorization

87

Add Attachments

85

Task Reporting

85

Notifications

85

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Param S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Cost Effective and Flexible Project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is flexible, allow to write custom code in order to engage users write own plugins, allow to share filters, which is awesome, and it's not expensive, It has a very intuitive interface, with really helpful dashboard view, and hooks for MS Excel and MS Project. The search features are really nice, and the ability to share both searches and dashboards is really powerful. The advanced query language is very powerful and useful in finding the ticket(s) of your choice among thousands of others. Workflow is very intuitive and helpful!

What is your favorite aspect of this product?

Simple to use, and constantly evolving to provide tools product managers want and need. Jira has the Ability to accommodate agile methodologies. there are some major likes in my personal opinion , they are-: Bug tracking. Ease of use. Creating Issues Resource tracking. Assigning tasks Creating stories.

What do you dislike most about this product?

Bad UI for notifications, spamming emails, hard to keep a track of comments on this bug/post.

What recommendations would you give to someone considering this product?

Jira effectly manage the lifecycle of an issue with real time update .The statistics of the Issues can be visualized through a very intelligent dashboard.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Jerzy F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The most loved and hated software we have ever had

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.

What is your favorite aspect of this product?

Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.

What do you dislike most about this product?

Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.

What recommendations would you give to someone considering this product?

In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Caring

Cons

  • Charges for Enhancements
  • Under Delivered
  • Commodity Features

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Supervises and manages tasks and projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This enables me to create software with features and functionalities that precisely fit any task in addition to managing projects.

What is your favorite aspect of this product?

I appreciate that it's a versatile platform that enables me to design one-of-a-kind, customized projects. I can also automate it to fit my workflow and prevent issues, and it provides me with a comprehensive overview of every project—both initiated and completed.

What do you dislike most about this product?

Actually, I don't dislike anything; in fact, it's been ideal for helping me create Scrum and Kanban boards, which allow me to reduce complex tasks to much smaller ones.

What recommendations would you give to someone considering this product?

I suggest it because it enables me to plan and monitor, establish centralized and organized work, and allocate tasks to each team so that we can maximize production.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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