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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

941 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Vanshika A.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Use automation wisely.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its powerful issue tracking and reporting. I can easily track SLAs, recurring incidents, root causes and workload trends which helps IT teams move from just fixing issues to preventing them.

What is your favorite aspect of this product?

It being able to customize workflows, automate ticket routing and set clear escalation rules saves a huge amount of time. Tickets automatically move to the right team, priorities update based on impact and nothing gets stuck or forgotten.

What do you dislike most about this product?

Performance can also slow down when there are many custom fields and integrations which affects day to day support work.

What recommendations would you give to someone considering this product?

If you're considering Jira, make sure your team actually needs its flexibility. Plan the setup carefully keep workflows simple at first train your team and improve it over time. It works best for IT support teams that want structured, scalable processes not just basic ticketing.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Saves Time

Cons

Leverages Incumbent Status

Alfred T.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Jira is a Powerful issue-tracking Management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira Software stands out primarily as issue-tracking management tool. it combine the Ease of Use with the ability to Customize the software per the company requirement. In fact, I did some training using some other software and I think all they provide more or less the same capabilities but some focus more on management or workflow tracking etc.

What is your favorite aspect of this product?

Once you've invested the effort to configure it properly, Jira evolves from a simple work tracker into the central nervous system powering your entire software delivery process.

What do you dislike most about this product?

in fact, since i was using Jira to make a request to get some services from the IT in the company, I think it does what is required to do like filling the request and tracking it.

What recommendations would you give to someone considering this product?

I think it is a powerful tool and it is all depends on what is the company's requirements and it will be used for.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Mikeson R.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Helps teams stay organized and on track.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I loved its detailed reporting and tracking. Great for teams that want issue tracking, clear visibility of work progress & structured workflows.

What is your favorite aspect of this product?

I love that how easily we can see things like what is pending, what is in progress and what is completed etc. Timelines, board and report make it easy to understand project status at any time.

What do you dislike most about this product?

complex for new users, otherwise all good.

What recommendations would you give to someone considering this product?

Don't complicate things by too much customizing in the beginning. Use templates to save time.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Vanshika A.

Use automation wisely.

Likeliness to Recommend

Pros

Cons

Alfred T.

Jira is a Powerful issue-tracking Management tool

Likeliness to Recommend

Pros

Mikeson R.

Helps teams stay organized and on track.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support