What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Task Assignment

88

List Tasks

88

Task Status

87

Task Categorization

87

Task Prioritization

87

Add Attachments

85

Task Reporting

85

Notifications

84

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

CA Maya K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Efficient and Reliable for Teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its powerful issue-tracking system, customizable workflows and strong integration with developer tools. It’s highly adaptable for both agile and traditional project management approaches.

What is your favorite aspect of this product?

The ability to track progress in real time and manage complex projects efficiently through boards, sprints and automation is my favorite feature.

What do you dislike most about this product?

The interface can feel cluttered for new users, and setup or customization sometimes requires technical knowledge.

What recommendations would you give to someone considering this product?

Jira is excellent for teams that value structure and transparency in their workflows. Invest time in initial setup and training to fully leverage its powerful capabilities.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Fair

Wisdom O.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Robust, Detailed, & Built for Complex Coordination

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What makes Jira different is its depth and precision. It’s built for structured project tracking, not just casual task lists. As an Executive Assistant, I’ve used it to coordinate cross-departmental requests and follow-ups where multiple stakeholders are involved. The issue tracking and workflow automation give a clear picture of what’s pending, who’s responsible, and what’s blocking progress; something simpler tools can’t match.

What is your favorite aspect of this product?

My favorite feature is the custom workflows and dashboards. I can create tailored boards that track approvals, meeting deliverables, or document reviews for each executive. It’s incredibly satisfying to see everything flow through stages automatically, and the visibility it provides makes reporting back to leadership much easier.

What do you dislike most about this product?

What I dislike is the steep learning curve. Jira isn’t as straightforward as tools like Trello or Asana; you have to understand projects, issues, and sprints before it really clicks. The interface can also feel busy until you customize it. Once you do, though, it becomes a powerhouse.

What recommendations would you give to someone considering this product?

I’d recommend Jira if you support executives in technical or project-heavy environments. It’s perfect for structured tracking and cross-team coordination, but you’ll need to invest some time upfront to learn its setup. Pairing it with Confluence makes it even more effective for managing documentation alongside tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

TAOFIK O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A Powerful Task Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with its highly customizable workflows, advanced task tracking, and robust reporting features.

What is your favorite aspect of this product?

ts customizable workflows. It allows for detailed task tracking, automation, and seamless collaboration across IT and business teams making it perfect for managing complex network engineering projects and keeping everything organized.

What do you dislike most about this product?

its steep learning curve. While it’s powerful, the complexity of custom configurations, workflow setups, and advanced features can be overwhelming, especially for new users or teams without dedicated admin support.

What recommendations would you give to someone considering this product?

Tailor workflows to fit your specific project needs. Familiarize yourself with Jira's features to avoid confusion. Ideal for growing teams and complex projects. Set up automated workflows to save time and reduce manual tasks.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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