What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Categorization
Task Prioritization
Add Attachments
Task Reporting
Notifications
Add Notes
Due Dates
Drag and Drop Prioritization
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
CA Maya K.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2025
Efficient and Reliable for Teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out for its powerful issue-tracking system, customizable workflows and strong integration with developer tools. It’s highly adaptable for both agile and traditional project management approaches.
What is your favorite aspect of this product?
The ability to track progress in real time and manage complex projects efficiently through boards, sprints and automation is my favorite feature.
What do you dislike most about this product?
The interface can feel cluttered for new users, and setup or customization sometimes requires technical knowledge.
What recommendations would you give to someone considering this product?
Jira is excellent for teams that value structure and transparency in their workflows. Invest time in initial setup and training to fully leverage its powerful capabilities.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Fair
Please tell us why you think this review should be flagged.
Wisdom O.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2025
Robust, Detailed, & Built for Complex Coordination
Likeliness to Recommend
What differentiates Jira from other similar products?
What makes Jira different is its depth and precision. It’s built for structured project tracking, not just casual task lists. As an Executive Assistant, I’ve used it to coordinate cross-departmental requests and follow-ups where multiple stakeholders are involved. The issue tracking and workflow automation give a clear picture of what’s pending, who’s responsible, and what’s blocking progress; something simpler tools can’t match.
What is your favorite aspect of this product?
My favorite feature is the custom workflows and dashboards. I can create tailored boards that track approvals, meeting deliverables, or document reviews for each executive. It’s incredibly satisfying to see everything flow through stages automatically, and the visibility it provides makes reporting back to leadership much easier.
What do you dislike most about this product?
What I dislike is the steep learning curve. Jira isn’t as straightforward as tools like Trello or Asana; you have to understand projects, issues, and sprints before it really clicks. The interface can also feel busy until you customize it. Once you do, though, it becomes a powerhouse.
What recommendations would you give to someone considering this product?
I’d recommend Jira if you support executives in technical or project-heavy environments. It’s perfect for structured tracking and cross-team coordination, but you’ll need to invest some time upfront to learn its setup. Pairing it with Confluence makes it even more effective for managing documentation alongside tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
TAOFIK O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
A Powerful Task Management Tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out with its highly customizable workflows, advanced task tracking, and robust reporting features.
What is your favorite aspect of this product?
ts customizable workflows. It allows for detailed task tracking, automation, and seamless collaboration across IT and business teams making it perfect for managing complex network engineering projects and keeping everything organized.
What do you dislike most about this product?
its steep learning curve. While it’s powerful, the complexity of custom configurations, workflow setups, and advanced features can be overwhelming, especially for new users or teams without dedicated admin support.
What recommendations would you give to someone considering this product?
Tailor workflows to fit your specific project needs. Familiarize yourself with Jira's features to avoid confusion. Ideal for growing teams and complex projects. Set up automated workflows to save time and reduce manual tasks.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.